1. What is so distinctive about services marketing that it requires a special approach‚ set of concepts‚ and body of knowledge? Services are defined in as “deeds‚ processes and performances”. None of these physical objects are physical objects in which a customer can take ownership of‚ because it is so different from products‚ service marketing requires a special approach‚ set of concepts and body of knowledge. 2. What do you mean by variability of inputs and outputs in services? Give two
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Customer Service Concerns Richette Galiotte GEB3213 Advanced Communication in Business Professor Smith February 15‚ 2013 Abstract Page During my research of the General Mills Corporation regarding its methods in handling its customers‚ I notice several similarities between their practice and what was cover in the book that was assigned to us for this semester. They have a simple plan to keep their loyal customers but they have teamed up with
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NAME: TAHIR M SULTAN UNIT: 4 (BUSINESS ENVIRONMENT) ASSIGNMENT NUMBER: 1 ASSIGNMENT TITLE: THE CASE: MCDONALD LECTURER: Mr. Hamid Rahim SUBMISSION: 11-10-2011 1. LIST SOME STAKEHOLDERS OF MCDONALDS. CLASIFY THEM AS INTERNAL‚ CONNECTED AND EXTERNAL TYPES. Stakeholders can be defined as “individuals and groups who are affected by the activities of an organization. The most important stakeholders can be seen as those with most to lose from the organization’s actions‚ but this does
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BUSINESS ENVIORNMENT CASE STUDY OF CAMELOT SUBMITTED BY: _____________________________ ROLL NO: _____________________________ Table of Contents TOC \o "1-3" \h \z \u A.INTRODUCTION PAGEREF _Toc362594886 \h 3B.CONTENT PAGEREF _Toc362594887 \h 4I.UNDERSTAND THE ORGANISATIONAL PURPOSE OF BUSINESSES PAGEREF _Toc362594888 \h 41.1 Identify the purpose of Camelot as an organisation PAGEREF _Toc362594889 \h 41.2 Describe the extent to which Camelot meets the objectives of different stakeholders
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Plot No. 7‚ Phase – II‚ Institutional Area‚ Vasant Kunj‚ New Delhi – 110 070 Phone: 26124090 / 26124091: Fax No. 26124092 E-mail: administration@srisim.org; Website: www.srisim.org. PROJECT ON CUSTOMER SERVICES PROVIDED BY BIG BAZAAR SUBMITTED TO SUBMITTED BY Prof. (Dr.) Deepak Dogra Satendra Kumar Roll No.:- 20080174 Section:- B
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Good Customer Service Good customer service consists of good attitudes‚ being aware of customers‚ and knowing your job. First of all‚ one way to characterize good customer service is having a good attitude. For example: When I go into a business‚ someone should greet me in a good manner. Furthermore‚ if I need help‚ the employee should be more than willing to help with a smile on their face. The first step of good customer service is giving the customer immediate attention. Customers want the
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‘Business’ and Its ‘Environment’ Introduction Every business organization has to interact and transact with its „environment‟. The effectiveness of interaction of an enterprise with its environment primarily determines the success or failure of a business. The environment imposes several „constraints‟ on an enterprise and has a considerable impact and influence on the scope and direction of its activities. The enterprise‚ on the other hand‚ has very little control over its environment.
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Assignment1: 1) What interpersonal skills do you currently have that will allow you to be successful in your new position? When dealing with customers‚ I find that I am able to listen to them and figure out their needs in a timely manner‚ while striving for one call resolution. I find that by being empathetic to their moods and feelings are a big help. During my time as a customer service professional I have developed skills that give me an edge while working with the difficult or angry customer. 2)
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BTEC L3 Diploma/Ext. Dipl.-Business Unit 1 BUSINESS ENVIRONMENT ASSIGNMENT 1 External Factors Effecting Business Strategy prepared by: Raed F. Banna DATE: 18/NOV/2018 Contents Page 1- Introduction to business environment...........................................................
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for improve quality life of the community. Businesses operate in an environment shaped by the consumers‚ the Government‚ suppliers and International factors. It’s my job now explain and understand how organisations shaped with the environmental factors and determine strategies and a modus operandi that allow them to meet their organizational purposes. Business Environment Business refers to economy activity‚ goods and services in exchange of money. Also include buying and selling‚ manufacturing
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