Business can be simply defined as “the purchase and selling of goods in an attempt to make profit.” A business is also a profession‚ occupation or trade of goods. Any business may deal with the manufacturing‚ promotion and sales of any objects or services. Both production and distribution activities are the responsibility of any business and these factors make it complex. In today’s globalized environment‚ there are various factors that make a business more complex than what existed a few years
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1: Understanding Good Customer Service 1.1- Internal - Manager - Colleague - Suppliers External - Customs - People who buy from you 1.2- Expectations – To come with a good service on their dog - Satisfaction – To see their dog is happy and has a good cut - Connection – What they expected is what they got 1.3 – Characteristics – Requesting services
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2013)‚ which account for 30% of all online sales. When Zappos CEO‚ Tony Heish‚ had ideas and plans for the company he knew that he wanted a strong customer oriented company and one that had a strong and loyal company mission and value. He put his belief and everyone who joined the company’s belief into ten core values: 1. “Deliver WOW Through Service 2. Embrace and Drive Change 3. Create Fun and a Little Weirdness 4. Be Adventurous‚ Creative‚ and Open-Minded 5. Pursue Growth and Learning 6
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whilst remaining in the workplace. Which of the below not the main methods of one-the-job training: A. Coaching B. Projects C. Job rotation D. Sandwich courses 5. All activities involved in selling products and services to the ultimate or final consumer are part of the activity of: A. Manufacturing B. Retailing C. Wholesaling D. Channeling 6. Which of the following is not a major objective of retail communication? A. Inform
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1. List the top three to five highest priorities of your job as you understand them. 1. Customer service 2. Accurate repair order write ups 3. Selling service and accessories‚ up selling. | | |2. List what you consider to be your greatest strengths or accomplishments this year. | |
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Analysis: Delivering Customer Service Abstract Headquarted in Seattle‚ Washington‚ Starbucks is the dominant brand as the provider of premium coffee beans‚ coffee-based beverages‚ and non-caffeinated beverages. Starbucks opened its first location in 1971 at Pike Place Market in Seattle. Starbucks’ main proposition is to create an “experience” around the event of drinking coffee that its consumers would incorporate into the routines of their daily lives. Currently‚ Starbucks’ services over 20 million
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Red de Revistas Científicas de América Latina‚ el Caribe‚ España y Portugal Sistema de Información Científica Rajkumar Paulrajan‚ Harish Rajkumar Service Quality and Customers preference of Cellular Mobile Service Providers Journal of Technology Management & Innovation‚ vol. 6‚ núm. 1‚ 2011‚ pp. 38-45‚ Universidad Alberto Hurtado Chile Available in: http://www.redalyc.org/articulo.oa?id=84718815004 Journal of Technology Management & Innovation‚ ISSN (Electronic Version): 0718-2724
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It has explanation of what contributes to consistent and reliable customer service of these businesses and the importance of customer service in different businesses. Sainsbury’s: 1. Online shopping Sainsbury’s provides online service to the customer so the customer can do online shopping on the internet. Sainsbury’s also provide delivery service to the customers who do online shopping. Sainsbury’s will make sure all the products delivered on time to make the customer feel happy. This is good
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Edexcel HNC Diploma L4 Unit Name | Business Environment | | | Unit No | 1 | Staff Name | Y.Price | Student Name | Darren Griffiths | | | Hand out Date | Sept 2010 | Hand in Date | 6 p.m.11 Oct 2010 | Late Submission | | | | Date agreed | | Staff Signature | YPrice | Assignment 1 Assessment criteria to be assessed:- LO1 -1.1 Identify the purposes of different types of organisation1.2 Describe the extent to which an organisation meets the objectives of different stakeholders
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------------------------------------------------- UNIT 1: THE BUSINESS ENVIRONMENT ------------------------------------------------- P3 & P4 GUIDANCE CRITERIA: P3: DESCRIBE HOW TWO BUSINESSES ARE ORGANISED P4: EXPLAIN HOW THEIR STYLE OF ORGANISATION HELPS THEM TO FULFIL THEIR PURPOSES ------------------------------------------------- CONTENT: ------------------------------------------------- ------------------------------------------------- ORGANISATIONAL STRUCTURES:
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