"What Is Customer Service In Todays Business Environment" Essays and Research Papers

  • What Is Customer Service In Todays Business Environment

    What is a customer service culture? If you look at companies lauded for their superior customer service, you almost always find that those companies create a culture that supports excellence in customer service. It's not that they simply train their employees in customer service skills. What they do is ensure that customer service is interwoven into everything the company does. Customer service excellence simply becomes the way things are done around here. In fact, the way things are done around...

    Business, Customer, Customer service 1862  Words | 6  Pages

  • Customer Service

    for using customer service policies. Current Customer Service policy of Café Fusion: 1.2 Evaluation of CSP and how this affects staff training. 2.1 Communication Methods for CS. 2.2 Customer perception and the influence of Customer service provision. Conclusion: Recommendations: Bibliography Executive Summary: 1 Reasons for using customer service policies. Customer service is the provision of service to customers throughout the course of each customer interaction...

    A Great Way to Care, Communication, Customer 2149  Words | 7  Pages

  • Customer Service

    some companies aim to look after their customers well, ensuring that the customer is at the heart of their business and everything they do. In marketing terms this is called being customer focused. It is important to realise that customers can take their business anywhere they want to and if they are not satisfied they will take their business elsewhere. Therefore, it is very important to understand who our customers are, their expectations of the service they experience and how that effects future...

    Customer, Customer experience management, Customer service 1200  Words | 4  Pages

  • customer service essay business

    psychological environment of an organisation. The aim of this essay is to evaluate whether or not a strong organisational culture must have customer service at its heart. One point which suggest a strong organisational culture perhaps must have customer service at its heart because, customer service can help a business differentiate (porter) from competitors in a very intense (porter) climate. As with Southwest, who are known for their culture of ‘goofiness’ and putting their employee and customers first...

    Airline, Consultative selling, Customer 1356  Words | 4  Pages

  • Customer Service

    Customer service | Customer-Centric | An introduction on how to provide superior customer service skills. | | | | An informational essay on how to provide superior customer service using these seven skills: The right attitude, Understanding the customer’s needs, Clear communication, Dealing with difficult customers, Business telephone etiquette, Customer service and technology, and Serving diverse populations. The essay provided also uses examples of these situations and may include...

    A Great Way to Care, Customer, Customer service 975  Words | 3  Pages

  • customer services

    discussing the customer service policies a. A discussion about the usage of customer service policies(1.1) page 3,4 b. A discussion about the evaluation of customer service policy(1.2) Task B Communication and information research a. Evaluation of the different communication methods(2.1) b. Analysis of the influence of customer perception by customer service provision (2.2) c. Assessment of sources of information on customer requirements...

    Customer, Customer service, Good 523  Words | 4  Pages

  • Customer Service

    What Is Customer Service? Customer service has been defined in many ways. The challenge is that appropriate service means different things to different people. It is often easier for customers to identify inappropriate service, than to define what they should experience. Some Common Definitions of Customer ServiceCustomer service is a commitment of all employees in a company to make being a customer a completely positive experience one that everyone customer will want to experience time...

    Consultative selling, Customer, Customer service 829  Words | 3  Pages

  • Managing Customer Perceptions of the Business Environment for Competitive Advantage

    Managing customer perceptions of the business environment for competitive advantage By: Toni Hilton, PhD Westminster Business School, UK and Warwick Jones, PhD University of the West of England, UK Journal of Customer Behavior, 2010, Vol. 9, No. 3, pp. 265-281 Article Summary Per Bendapudi and Berry, the environmental influences consumer behavior but does not influence consumers’ trust. Organizations have to research extent of how their marketing environment creates customers’ perceived behavior...

    Marketing, Peer review, Perception 1759  Words | 5  Pages

  • Importance of customer service

    IntroductionNowadays, many medium sized service companies have appeared in our market society. What factors have led them to success? Of course, the most important one is doing as best as they can on customer service. Customer service is not only a quick table wipe and a glass of ice water. There are many mechanisms to control it. In this essay, I am going to describe the importance of customer service, and then I am going to talk about how customer service works in the system. Follow that I want...

    Communication, Customer, Customer service 1028  Words | 4  Pages

  • What customer need

    design and attracted services. Your CEO has asked you to do a more detailed research on the business environment, you can utilize the model of 4C analysis or SWOT analysis.The combination of internal and external actors that influence a company's operating situation. The business environment can include factors such as: clients and supplers ; its competition and owners; improvements in technology; laws and government activities; and market, social and economic trends. A business is influenced by the...

    Caffeine, Coca-Cola, Diet Coke 1359  Words | 4  Pages

  • customer service

    deal with the impatient customer, and how training the employees to treat this kind of customer, to make this professional and effective, we will use some useful tool and way, which including training need, training design, development and implementation, also, training outcomes and needs assessment will be mention. Customer service and good customer service: Customer service is the provision of service to customers before, during and after a purchase. Customer service is a series of activities...

    Customer, Customer satisfaction, Customer service 1644  Words | 6  Pages

  • business environment

    the company will be managed so that it is seen to behave in a responsible way in relation to governance, finance, the environment and the wider society………………………………………………….………………………………5 Conclusion…………………………………..…………………………………………7 Reference………………………………………………………………………………8 IntrodutionThis report will talk about the vision and mission of the different type of the organization and what the strengths and weakness of these organizations. In the second section, I will describe the stakeholder which related...

    Company, Decision making, Google 2173  Words | 4  Pages

  • The Importance of Courteous Customer Service

    The Importance of Courteous Customer Service So how do you practise courteous customer service? First, determine the needs of your customers. By needs, we refer not only to the needs that they will pay you for but to any need that will provide them convenience while under your care. Just take for example when you are going to a hotel. When you rent a hotel room, you primarily pay for the room, water and electricity or even food. However, the best hotels in the world are not renowned only for...

    Customer, Customer relationship management, Customer service 698  Words | 3  Pages

  • Business Environment Hnd

    satisfy and consider what products or services are needed by the consumers. There are many alternative definitions of marketing such as the charted institution of marketing “Marketing is the management process responsible for identifying, anticipating and satisfying customer requirements profitably”. The American Marketing Association believe that “Marketing is the process of planning and executing the conception, pricing, promotion, and distribution of ideas, goods, and services to create exchanges...

    Business, Customer, Market research 1889  Words | 6  Pages

  • Business - Customer Service Unit 2 Task 1

    2 Task 1 Costumer Service Introduction In this task I will be looking at costumer service and the affects it has on businesses. I will be looking into the Morrison’s organisation who is the UK’s fourth largest food retailer with over 400 stores. There business is mainly food and grocery where costumers go for their weekly shop. Every week nine million customers pass through their doors and 132,000 colleagues across the business work hard each day to deliver great service to them. Morrison’s...

    Better, Customer, Customer service 2096  Words | 6  Pages

  • Customer Service in Business Relationships

    This article considers customer services in a business to business relationship. This essay will summarise they key findings and methodology, and People aspect of services marketing. The article identifies the importance of customer service within a service provider’s organisation, areas in which customer service may be affected by the marketing mix and additional three P’s. The article defines that it isn’t just one specific P, that has an effect on customer service but all of them are inclusive...

    Business models, Customer, Customer service 1104  Words | 4  Pages

  • business environment

    As explains that a marketing orientation is a particular form of business or corporate culture reflecting outward-looking management attitudes. Organized around a detailed knowledge of existing and prospective customers, outward looking means being highly responsive and proactive to the constantly changing dynamics of the business environment within which any organization operates. It is widely recognized at the start of the twenty-first century that the pace of change is accelerating around...

    Business, Distribution, Environment 1423  Words | 5  Pages

  • Internal Business Environment

    Section 2: BUSINESS SKILLS Topic 6: The Internal Business Environment Objectives: By the end of this unit students should be able to:-  Describe the structure of internal business environment  Identify the importance of OHS in internal business  Discuss the office roles and functions  Recognize the importance of good customer service. The Internal Business Environment The internal business environment are best viewed as the extent to which resources, and the ability to deploy them...

    Customer, Customer service, Good 1221  Words | 5  Pages

  • Customer Service

    Customer Service at Datatronics Datatronics is an organization that serves their customers with Enterprise Resource Planning integrated solutions. Their growth is mainly attributed to acquisitions of smaller competitors. E-Z RP was such a company that despite its inferior size compared to Datatronics was able to succeed and outperform Datatronics on grounds of customer service and customer satisfaction. Datatronics recognized the fact and acquired E-Z RP with the aim to improve in that respective...

    Better, Customer, Customer relationship management 2529  Words | 7  Pages

  • Report on How Customer Service Affects Business Profits

    improving customer service is an excellent way of improving takings. My report has to include the following: . The role of a supervisor in delivering customer service, . The impact of excellent customer service on how your team works and the positive benefits to the hotel, team and customers on delivering customer service, . How delivering excellent service can support up-selling and add on-selling, . How we are to monitor service delivery. Research Customer service. What does it mean...

    Business terms, Consultative selling, Customer 1443  Words | 5  Pages

  • 6 Facets of Customer Service

    11/6/12 Business Relations The 6 Facets of Customer Service What does “customer service” mean? According to Melvin Richardson’s article “What does customer service mean?”, Customer service means: listening to your customers, satisfying every want and need, taking ownership of the customer’s account, showing appreciation, smiling and following up with each and every customer. These are all simple tasks to complete individually but they become more complicated to fulfill when they are all lumped...

    Business, Customer, Customer service 942  Words | 3  Pages

  • Customer Service

    CS1 –Customer Service Unit 3 Customer Service 25 November 2013 CUSTOMER SERVICE POLICIES Tutor: Lisette Teotenel Student: Thenjiwe Rudo Moyo Word Count: 740 (excluding references) Customer service can be described as how a company ensures that its customers receive a satisfactory service. Companies can ensure that a customer’s expectations have been met by following a variety of steps before, during and after a service has been provided. Before providing a service, a business can carry...

    Customer, Customer service, Good 784  Words | 6  Pages

  • Customer Service

    the business world would be what I have learned from the units dealing with: Diversity, Customer Behavior, Customer Loyalty, and Exceptional Service: I have learned that customer comments, good or bad should always be taken into consideration, addressed and handled appropriately. Comments can provide insight to the thought process of the customer and it could help improve not only the customer service department but the product as well. The success of a company relies on the customer. ...

    Communication, Customer, Customer service 654  Words | 3  Pages

  • business environment

    for improve quality life of the community. Businesses operate in an environment shaped by the consumers, the Government, suppliers and International factors. It’s my job now explain and understand how organisations shaped with the environmental factors and determine strategies and a modus operandi that allow them to meet their organizational purposes. Business Environment Business refers to economy activity, goods and services in exchange of money. Also include buying and selling, manufacturing...

    Economic efficiency, Economic system, Economics 1571  Words | 5  Pages

  • Management in Customer Service

    Management in Customer Service When it comes to the performance of any company or organization involved in the sale of goods through retail, superior customer service is top priority. In a world where consumer emotions and concerns may sway at an instant of dissatisfaction, it is essential for every business to incorporate a robust presence of customer service in both training and every day aspect of the business to create consistency and consuetude. Management must insure and display that customer service...

    Customer, Customer relationship management, Customer service 1160  Words | 4  Pages

  • Customer Service

    Providing customer service Since our restaurant can exists only because of customers, and in particular repeat customers who voluntarily choose to return here and spend their money and time to our food, beverage and service. Without our customer we don’t have a restaurant, they are the only reason we are here. As a result, taking care of our customers is our highest priority, in fact a privilege, never an interruption. At our restaurant the customer always comes first. b. Dealing with customer complaints...

    Complaint, Customer, Customer service 1260  Words | 5  Pages

  • Ing Direct: Success Due to Customer Service

    DEBO BHAWA”. This is a treatment to the customers according to the eastern culture which means that the Customers are the GODS for any business. A happy customer is a happy marketeer. In this report, we look into the aspects of customer satisfaction in ING Bank which does not provide many outlets for retail banking but provides efficient customer services through its experienced workforce. ING DIRECT began operating in Australia in 1999. By doing business online, over the phone and through intermediaries...

    Bank, Cheque, Credit card 2630  Words | 7  Pages

  • Customer Service

    Customer Service Research Paper Before I get into further analysis of my own personal experience, I am going to explain about different characteristics that are involved in customer service. Most businesses will tell you that quality customer service is the keystone to success. An essential component of outstanding customer service is the possession of a great staff. Larger companies may be weighed down by employee handbooks that specify the customer service guidelines. Independent, smaller businesses...

    Customer, Customer service, Good 2502  Words | 7  Pages

  • Business environment

    Business Environment Can your business survive? Marks and Spencer is a retailer department that offers high quality home products, fashionable clothes for women, men and kids as well as luxury food & wine in store and online; from 2,000 suppliers globally. M&S also provide services such as TV installation for free when you buy TV from them, energy resources, insurance, gift wrapping and flowers deliveries. Marks and Spencer belong to the Private sector organisation and it’s registered as a public...

    Employment, Management, Market share 2103  Words | 6  Pages

  • How To Rock At Customer Service

    Jayne Careaga 2700156 Customer Service for Dummies The quality of customer service is the most important aspect of any business; it’s what keeps a business in business. Today I will be dumbing down the principals of customer service, for this reason I have titled my presentation Customer Service for Dummies. When beginning to compile my thoughts on this topic, I pondered on what customer service meant to me. My first thought was treating others how you would want to be treated or treating someone...

    Business, Customer, Customer service 1523  Words | 5  Pages

  • Customer Service

    THIRTEEN CUSTOMER SERVICE FACTS BY: Michael A. Aun, CSP, CPAE Speaker Hall of Fame Reference - http://www.nsacentralflorida.com/Articles/Thirteencsfacts.pdf Thirteen Customer Service Facts. Fact Number One Dissatisfied customers tell an average of ten other people about their bad experience. Twelve percent tell up to twenty people. In very simple terms, bad news spreads rather quickly. Don't think for a moment that your poor performance in servicing your client goes unnoticed. Not only...

    Battlestar Galactica: The Plan, Customer, Customer service 1502  Words | 5  Pages

  • Customer Service

    Customer Service What is Customer Service? Customer Service is any contact between a customer and a company that causes a negative or positive experience by a customer, it also means being able to exceed the needs and expectations of all their customers rather than just meeting them. “Excellent customer service is about creating a good impression: meeting the needs and exceeding the expectations of visitors, and making them feel welcome, excited and valued.” (http://www.rmg.co.uk) Who are...

    Consultative selling, Customer, Customer service 1631  Words | 5  Pages

  • Customer Service

    Assignment Customer service Submitted by:Gergana Tsareva Id number: GT21132 Submited to:Chika Ugoji APRIL 2013 TABLE OF CONTENTS: 1.INTRODUCTION……………………………………………………………………………...3 2.Task 1: CUSTOMER SERVICE POLICY…………………………………………………..3 - Meaning………………………………………………………………………………...3 - Examples……………………………………………………………………………….3 - Table presentation…………………………………………………………………….4 - Reason of using customer service…………………………………………………..5 3.Task 2: REFLECTIC SUMMARY FOR GROUP WORK…………………………………...

    Customer, Customer service, Good 1562  Words | 5  Pages

  • Customer Service

    understanding of customer service for Diploma in Customer Service Level 3. Learning Outcome 1: Be able to follow their organisation’s accepted customer service language Assessment Criteria: 1.1 Communicate to customers their organisation’s service offer, how it balances organisational and customer needs and how it meets customer expectations 1.2 Compare the service offers of commercial, public sector and third sector organisations and how they each meet customer expectations 1.3...

    CHC Helicopter, Customer, Customer service 1394  Words | 6  Pages

  • Business Environment

    George Coulston Unit 1 Business Environment D1 1.0 INTRODUCTION In this assignment I will rank the stakeholders of Tesco relating to importance to the organisation with 1 being the most important and 7 being the least important. I will then write a statement about the importance of each stake holder relating to Tesco. 2.0 IMPORTANCE OF STAKEHOLDERS STAKEHOLDER | IMPORTANCE 1=HIGHEST - 7= LOWEST | JUSTIFICATION | Customers | 1 | Customers are the most important stakeholder...

    Employment, Government, Management 1342  Words | 4  Pages

  • Business Environment

    DEFINITION Market is a place where buyers and sellers meet and exchange goods or services. As there are lot many factors deciding on the market structure there are lot many variations as well determine the particular market structure in the economy. Task 1 : You are required to identify different types of market structure , and explain how market structure determine the pricing and output decision of business : There are many types of markets: * Perfect competition * Monopolistic competition...

    Competition, Economics, Imperfect competition 1776  Words | 7  Pages

  • Customer Service and Care

    an analysis of customer service and its care and the accomplishment of customer value and satisfaction in the hospitality industry. The report is made by observing the research of different writers and their works. It gives the idea of customer service to what it is with the help of research in one of the hospitality sector. The report shows why customers are the only business to the company. It shows some of the important areas to be considered while focusing on customer service, which are staff...

    Business terms, Customer, Customer service 1663  Words | 5  Pages

  • Manage Quality Customer Service

    Manage quality customer service SECTION 1 Assessment Activity 1 Develop and document, on behalf of an organization for which you do or might work, a detailed process whereby it will possible to investigate, identify, assess and include the needs of customers in planning processes. Private Schooling The first process is investigating why Parents would choose Private Schooling for their child/ren. The School would investigate the following. Investigate the needs of families in the local area...

    Customer, Customer service, Good 2339  Words | 7  Pages

  • The Service-Profit Chain Today

    The Service-Profit Chain Today by by James L. Heskett, W. Earl Sasser, Joseph Wheeler Relevance Today The service-profit chain (SPC) is as relevant today as it was when we wrote about it in “Putting the Service-Profit Chain to Work,” in the March 1994 issue of Harvard Business Review. In fact, three of the co-authors of that article have since left the academy to apply SPC principles in the business world. Company Examples Highly successful companies like Bouygues Telecom in France (now...

    Customer, Customer service, Employment 1357  Words | 4  Pages

  • Excellent Customer Service

    ______________________________________________ EXCELLENT CUSTOMER SERVICE FOR THE PUBLIC SERVICE Learner Guide COURSE INTRODUCTION Purpose of the programme The South African government is committed to continually improve the lives of the people of South Africa, through a transformed Public Service, which is representative, accountable, transparent, efficient, and responsive to the need of all. In light of this, the Public Service will be judged by one criterion, “its effectiveness in delivering services that needs of all South...

    Better, Customer, Customer service 1706  Words | 6  Pages

  • Customer Service Improvement

    ORGANIZATIONAL BEHAVIOUR ASSIGNMENT WHITE PAPER IMPROVING CUSTOMER SERVICE SUBMITTED BY: VARUN AGGARWAL CONTENTS 1.INTRODUCTION 2.MEASURING CUSTOMER SATISFACTION 3.METHODOLOGIES 4.IMPROVING CUSTOMER SERVICES 5.HOW CUSTOMER SERVICE AFFECTS BUSINESS SUCCESS 6.REFERENCES AND BIBLIOGRAPHY METHODOLOGIES DIFFERENT TYPES OF STUDIES American Customer Satisfaction Index (ACSI) is a scientific standard of customer satisfaction. Increasing ACSI scores has been shown to predict loyalty...

    Customer, Customer satisfaction, Customer service 2001  Words | 7  Pages

  • What Makes a Business Tick

    July 2012 What Makes Businesses Tick? In 2012 the business world is completely different than it has ever been before. The most recent era of U.S. business, the relationship era, is focused on the business building a strong, long-term relationship with the consumer. It’s based on inspiring loyalty from the customer by managing each interaction between the business and the consumer with care and inspiring confidence in the consumer. This loyalty allows businesses to save money in the long run on...

    Business, Business ethics, Ethics 1204  Words | 4  Pages

  • Business Environment

    Introduction Business Environment included the actors and forces outside the organization that influence management’s stability to develop and maintain successful transactions with its target customers and stakeholders. The objective is to establish the importance of analyzing the types of environmental forces. The environmental forces are political-legal forces, economic forces, socio-cultural forces and technological forces. In other words, these forces (PEST) strongly affect the way of business is conducted...

    Economics, Economy, Environment 1130  Words | 5  Pages

  • Customer Service Representative Morale

    A business seeks to make a profit by providing customers with goods and services. The success of the business is in the quality of the goods and customer service. Management and leadership styles have a great impact on the working environment and employees' motivation. The working environment also affects both management and other employees' motivation, which in turn influences the overall progress and well being of the organization. It all comes down to keeping employees enthusiastic and energized...

    Customer, Customer service, Decision making 1820  Words | 5  Pages

  • What is the social responsibility of business

    Read the Debate on pp. 194-99 ("Putting Customers Ahead of Investors" by Jack Mackay, and "Put Profits First" by T.J. Rodgers). Write a 4-5 page argumentative essay arguing for or against this issue: What is the Social Responsibility of Business? Back up your argument with information from these 2 articles as well as using information from at least 2 other websites you have located. The support in your paper must be documented using in-text citations and a Works Cited page (MLA format). For...

    American libertarians, Capitalism, Great Depression 1294  Words | 4  Pages

  • Introduction to Business Environment

    MODULE: BUSINESS ENVIRONMENT LEARNING OUTCOME ONE | ASSESSMENT CRITERIA | Understand theorganisational purposes ofbusinesses | 1.1 identify the purposes of different types of organisation1.2 describe the extent to which an organisation meets the objectives of different stakeholders1.3 explain the responsibilities of an organisation and strategies employed to meet them | What is a business? It is a system whose performance is influenced by a whole range of phenomena in its environment. It is...

    Economic problem, Economics, Free good 769  Words | 4  Pages

  • Customer Is King

    The Customer is Always Right There is a popular saying in business, “The customer is always right.”   Originally coined by Harry Gordon Selfridge, the original meaning suggests that “a company’s keenness is to put the customer first.”1  Ultimately this phrase indicates that businesses must be aware that their customers are the essence of their business.  Without customers, the business would seize to exist.  I concur with this philosophy as customers are the fundamentals to any business or organization...

    A Great Way to Care, Business, Business ethics 1913  Words | 5  Pages

  • Customer Service

    intend to be successful need to design products, services and product/ service bundles to meet customer needs. How can they do this and how can they ensure that the organisation’s plans achieve quality, time and cost specifications agreed with customers? What data and records might be drawn upon to make plans intended to meet customer needs? Organisations that use market research to gather feedback from consumers regarding product design and product/ service bundles tend to be more successful that those...

    Customer, Customer service, Good 1244  Words | 4  Pages

  • Manage Quality Customer Service

    Collecting customer information: Market research is a critical component of any marketing strategy. There are many expensive sources of customer information available today. But, if you don't have a large marketing budget for market research, what can you do? There a four easy and inexpensive ways to gather marketing data by using your existing customer base. You will start with the commitment to collect data constantly. 1. The Constant Thirst for Customer Information Every customer and every...

    Consultative selling, Data collection, Marketing 813  Words | 3  Pages

  • Customer Service

    McDonalds believe that good customer service is the responsibility of everybody in the company. Every employee has a part to play in providing with a service with best practise found anywhere in the trade. Products McDonalds provide high quality products, such as burgers, fries, drinks, muffins, etc, which are safe and reliable that it does what it is supposed to do, but not only does the quality of the products matter, the good value for money affects the business. E.g. buy one extra value meal...

    Communication, Customer, Customer service 1104  Words | 4  Pages

  • Customer Service

    Good Service Encounter Mr Harry had made a large room reservation on 5th October at Golden Hotel for his son birthday function. Upon the booking of the function room, he received the confirmation slip from the service personnel, Susan, who look forward to seeing Mr Harry on 5th October. She then acknowledges the customer with a smile as she direct him to the door. On the 4th October, Susan made a phone call to Mr Harry to confirm the booking of the large size room for the following day. She then...

    Customer, Customer relationship management, Customer satisfaction 2184  Words | 7  Pages

  • Customer Service in Travel and tourism

    Unit 4- P3 Knowing the customer service skills required to meet customer needs in travel and tourism contexts. Communication skills is important an important part of the travel and tourism industry. It is important to use the appropriate methods of communication for a given situation. Communication takes place face-to-face, by telephone, in writing electronically (e-mail and fax). Face to face is dealing directly with customers either face to face, individually or in a group situation. Dealing...

    Communication, Customer, Customer service 1063  Words | 3  Pages

  • Customer Service

    ................................................3 • Service and Technology • Service Quality • Service Middleman • Service Management • Service Design & Blueprint • Service Development Issues • New service development.....................................................................................4 • Security and Safety issues....................................................................................5 • Service Innovation..............................................

    Cloud computing, Computer, Computer data storage 1250  Words | 7  Pages

  • Business Environment

    Introduction Business environment is the combination of internal and external factors that influence a company's operating situation. The business environment can include factors such as clients and suppliers, its competition and owners, improvements in technology, laws and government activities and market, social and economic trends. Environmental forces of political, economic, social, and technological factors. These factors are outside the control of the business. The business can’t do much...

    Economics, Environment, Environmentalism 946  Words | 3  Pages

  • Customer Satisfaction in the Tourism and Hospitality Industry: Analysis on Service Quality and Service Failure

    1.0 TITLE OF THE STUDY Customer Satisfaction in the Tourism and Hospitality Industry: Analysis on service quality and service failure 2.0 BACKGROUND OF THE STUDY / INTRODUCTION Customer satisfaction plays a crucial role for success and survival in today’s competitive market. Customer satisfaction is considered a prerequisite for customer retention and loyalty, and obviously helps in realizing economic goals like profitability, market share, return on investment, etc. (Scheuing, 1995; Reichheld...

    Customer, Customer satisfaction, Hospitality industry 1978  Words | 6  Pages

  • Starbucks: Delivering Customer Service

    Starbucks: Delivering Customer Service Starbucks began several years ago in a small city in Seattle, WA. Since its inception Starbucks quickly acquired several cafes throughout the state of WA and now Starbucks has cafes worldwide. The success of Starbucks lies with the dedication of providing quality products, a unique atmosphere and a commitment of providing top notch customer service. This article describes the importance of customer service and the endless possibilities to make sure that Starbucks...

    Coffee, Coffeehouse, Customer 856  Words | 3  Pages

  • Dell - Customer Service Advantage

    Dell – Customer service as a source to competitive advantage Introduction: Michael Dell established Dell Computer Corporation in 1984 in Austin, TX with the capital of $1,000, during the time he was Attending University of Texas. He had a vision that he could do great things by upgrading PCs and sell them. While upgrading and selling PCs, he found out that traditional manufacturer-retailer chain is not as productive as it should be. Therefore he started to think of finding ways to sell to...

    Alienware, Customer relationship management, Customer service 1915  Words | 7  Pages

  • What Is Bussiness Environment

    What Is Business Environment? Meaning: - The term Business Environment is composed of two words µBusiness¶ and µEnvironment¶. In simple terms, the state in which a person remains busy is known as Business. The word Business in its economic sense means human activities like production, extraction or purchase or sales of goods that are performed for earning profits. On the other hand, the word µEnvironment¶ refers to the aspects of surroundings. Therefore, Business Environment may be defined as...

    Ecology, Economics, Environment 778  Words | 4  Pages

  • Customer Service

    Minitex CRM stands for Customer Relationship Management. It is a strategy used to learn more about customers' needs and behaviors in order to develop stronger relationships with them. It plays an important role in understanding customer’s needs by gathering the information about the customers that helps in marketing and selling the company’s products. With an effective Customer Relationship Management strategy, an organization can increase revenues by providing better services and selling products...

    Customer, Customer experience management, Customer relationship management 1072  Words | 6  Pages

  • Quality customer service

    PROJECT 1 Reasons for customer service problems include the following: 1. Not listening to or collecting information from customers. It is surely self-evident that listening to the customers is fundamental to providing a high level of customer care. Self-evident it may be, but surprisingly few organisations and individuals possess and use good listening skills. People are all so very different. We come from such a wide variety of backgrounds and cultures.  We all have different ways of thinking...

    Customer, Customer satisfaction, Customer service 2283  Words | 7  Pages

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