| HND 104 The Business Environment | HND Business Management Name: Lauren Turnbull Student No: 04008416 Tutor: Joanne Martin
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The Impact of Communication Styles on Customer Services Perry Leiss 12-10-12 Kaplan University The time that I was not satisfied with a service is the time I rented movies at the local video store. My problem had nothing to with the experience or how I was treated during my rental. My complaint came the day after when I returned the movies. When I return movies I always bring them back hours before they are due and I either put them in the back drop off or the front drop off‚ I rarely
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anything that relates to people in the business - for example‚ staff and managers. Physical resources are those that are physically used by the business - for example‚ land‚ raw materials‚ buildings or equipment. Technological resources are those that make use of technology - for example‚ computers‚ software or systems. Financial resources are any aspects of the business relating to money‚ such as money owed to or by the business. It is essential for any business to control‚ manage and make the best
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Singapore business environment with PEST analysis Political – Singapore has friendly environment for business. The government makes several organizations to encourage business. The regulation structure of Singapore has Ministry of Trade and Industry (MIT). That makes Singapore become global city of enterprise and innovation. The aim of MIT is making economic growth with creating job opportunities. It can give broad directions for the economy. Their tasks are making economy growth‚ trade expanding
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The Business Environment Apple and Waitrose The two businesses that I am going to be for this assignment the two companies are contrasting in the way they are managed and the way in which their market shares incline or decline. Waitrose Waitrose is an operating grocery retailer in the UK market. The retailing industry was not initially at the forefront of Waitrose marketing strategy‚ it is only in the last two decades that many retailers have taken an optimistic approach towards their management
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Introduction Business Environment included the actors and forces outside the organization that influence management’s stability to develop and maintain successful transactions with its target customers and stakeholders. The objective is to establish the importance of analyzing the types of environmental forces. The environmental forces are political-legal forces‚ economic forces‚ socio-cultural forces and technological forces. In other words‚ these forces (PEST) strongly affect the way of business is conducted
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Managing customer perceptions of the business environment for competitive advantage By: Toni Hilton‚ PhD Westminster Business School‚ UK and Warwick Jones‚ PhD University of the West of England‚ UK Journal of Customer Behavior‚ 2010‚ Vol. 9‚ No. 3‚ pp. 265-281 Article Summary Per Bendapudi and Berry‚ the environmental influences consumer behavior but does not influence consumers’ trust. Organizations have to research extent of how their marketing environment creates customers’ perceived behavior
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designing product and service offerings‚ customer needs‚ and what are some of the less obvious service aspects that might inform purchasing decisions?__________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ What are the questions
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CUSTOMER SERVICE EXPERIENCES Here I am going to describe one of the best customer service experience of my life‚ it is all about the warranty claim of my previous laptop. I was living in Cyprus‚ Nicosia i purchased a dell studio 1555 laptop from Tepenter Computers (PVT). It was working properly in the 1st year but after that I found a problem‚ the brightness of its LCD was going lower day by days. So I decided for warranty claim and went Dell support centre (DSC) in Nicosia. When I reached somewhere
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Introduction Business environment is the combination of internal and external factors that influence a company ’s operating situation. The business environment can include factors such as clients and suppliers‚ its competition and owners‚ improvements in technology‚ laws and government activities and market‚ social and economic trends. Environmental forces of political‚ economic‚ social‚ and technological factors. These factors are outside the control of the business. The business can’t do much
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