"What factors of emotional intelligence might employees possess who are able to handle abusive customer" Essays and Research Papers

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    Emotional Intelligence

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    Emotional Intelligence American Intercontinental University Trvillian Dill Abstract As you read this document‚ you will get an understanding of what Emotional Intelligence is. Explanations and examples will be given to help you understand the concept of Emotional Intelligence. You will learn ways that you might develop an enhanced emotional IQ as well. Emotional Intelligence (EI) After taking the EI test‚ the Overall results were: IQ score = 116 Percentile score = 86 By the overall results

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    Emotional Intelligence

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    September 2011 Emotional Intelligence The philosopher Plato once said‚ “All learning has an emotional base.” With that being said‚ emotional intelligence is actually a very profound topic. To start‚ emotional intelligence is the ability to perceive‚ control‚ and evaluate emotions. Some researchers suggest that it can be learned and strengthened while others claim it is an inborn characteristic. Emotions help prioritize what we pay attention and react to. There are four subsets to emotional intelligence

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    Emotional intelligence

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    Emotional Intelligence for teens ages 13-18 Revised as of 28 January 03 Note to Parents Emotional Intelligence is a wide range of skills that children of all ages can develop and improve. These skills are critical for emotional well-being and life success. This section of the Youth Deployment Activity Guide is designed to give you additional age appropriate resources that are helpful in teaching your child about emotions. The emotional and social skills that are presented were written

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    Emotional Intelligence

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    Emotional Intelligence (EQ) What is emotional intelligence? Emotional intelligence (EQ) is the ability to identify‚ use‚ understand‚ and manage emotions in positive ways to relieve stress‚ communicate effectively‚ empathize with others‚ overcome challenges‚ and defuse conflict. Emotional intelligence impacts many different aspects of your daily life‚ such as the way you behave and the way you interact with others. If you have high emotional intelligence you are able to recognize your own emotional

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    Emotional Intelligence

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    Emotional Intelligence EDUCATION 2: Facilitating Learning INSTRUCTOR: Mrs. Sheryl Ann Perciano Submitted By: Hazel P. Villegas Maria Dolores L. Comighod BEED- Content Course [ II-D ] Individuals have many similar characteristics but they too differ in many respects. One of these individual differences is the intellectual differences which also refers to the intelligence. Intelligence is the general capacity of a person to adjust consciously his thinking to a new requirement. It

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    Emotional Intelligence

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    Queendom.com emotional intelligence test I was able to discover many important character weakness as well as strengths that I have. During this writing I will like to take some time to reflect on the results of this test. I would also like to explain the meaning of emotional intelligence and why it is important. Last but not least I would also like to help find ways to enhance our emotional intelligence. The results came in and at the time were very surprising. My strengths were what I expected them

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    Emotional ability or emotional intelligence is the ability to assess‚ identify and control the emotions of oneself. It is also the ability to recognize the impact of your own emotions upon your behavior and be aware of the emotions of others around you (Rosete‚ & Ciracohhi‚ 2001). This is not always an easy task. It is a skill you have to work at constantly. Combine these sentences to make a direct comment. Since the brain tends to go into fight or flight mode quickly and easily‚ we have to figure

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    Emotional Intelligence

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    Emotional intelligence is the ability to identify‚ assess‚ and control the emotional of itself‚ It consist of 19 competencies ‚ however today I only learn 10 of them ‚ which was Emotional Self-Awareness (Self-Awareness) Emotional Self-Control‚ Transparency‚ Adaptability‚ Optimism (Self-Management)‚ Empathy‚ Organisational Awareness(Social Awareness)‚ Inspirational Leadership ‚ Developing Others and Conflict Management (Relationship Management) (Emotional Self-Awareness) is understanding

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    Emotional Intelligence

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    Emotional Intelligence Abstract: Emotional intelligence is a learned response that can be changed. Emotional intelligence is simply understanding ourselves and others‚ and acting in the best interest of ourselves and others. My test results of an Emotional Intelligence test from The Institute for Health and Human Potential made me quite emotional as I read them. The Emotional Intelligence test had questions that were to be answered on a sliding scale‚ from one side being strongly

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    emotional Intelligence

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    What Is Emotional Intelligence? Emotional intelligence is the ability to identify and manage your own emotions and the emotions of others. It is generally said to include 3 skills: 1. Emotional awareness‚ including the ability to identify your own emotions and those of others; 2. The ability to harness emotions and apply them to tasks like thinking and problems solving; 3. The ability to manage emotions‚ including the ability to regulate your own emotions‚ and the ability to cheer up or

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