"What factors of emotional intelligence might employees possess who are able to handle abusive customer" Essays and Research Papers

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    Emotional intelligence Emotional intelligence (EI) refers to the ability to perceive‚ control and evaluate emotions. Some researchers suggest that emotional intelligence can be learned and strengthened‚ while others claim it is an inborn characteristic. Emotional intelligence (EQ) is the ability to identify‚ use‚ understand‚ and manage emotions in positive ways to relieve stress‚ communicate effectively‚ empathize with others‚ overcome challenges‚ and defuse conflict. Emotional intelligence impacts

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    Managing Emotional Employees Managers often feel that the employee emotional issues are their personal and they should be able to handle it themselves. This is the reason why most of them don’t interfere in the internal affairs of the employees who are under distress. But as a result of this emotional distress‚ the employees are able to focus less on their work and hence their productivity also decreases. The managers can act pro-actively in this case and help the employees deal with the emotional trauma

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    Emotional intelligence Kathy Abram PSY/301 September 12‚ 2011 T. Lee Burnham Emotional Intelligence Cognitive intelligence and emotional intelligence have both been widely examined in regard to their effects on individual workplace performance. The critical comparison of the two concepts will be the basis of this essay. Emotional intelligence is important in measuring success in more ways than one. Emotional intelligence has a great deal of importance on one’s work ethic and values

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    GOOD TEACHING AND EMOTIONAL INTELLIGENCE. TEACHER AND LEARNER’S BENEFITS. Good teaching and Emotional Intelligence. Teachers and Learners’ positive influences. ‘If a person just follows ‘mind’‚ then he is nothing but ‘machine’‚ If a person just follows ‘heart’‚ then he is just ‘tender’ (child)‚ If a person is able to combine both‚ then he is emotionally intelligent‚ it means he is mentally as well as emotionally strong’. -Sharma and Bindal- Emotions are related to heart

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    Emotional Intelligence and Leadership – What makes a good leader? According to Salovey and Mayer emotional intelligence is the ‘The ability to perceive emotion‚ integrate emotion to facilitate thought‚ understand emotions and to regulate emotions to promote personal growth’ (Salovey & Mayer et al‚ 2001‚ pg 232). Daniel Goleman‚ Richard Boyatzis and Annie McKee‚ in Primal Leadership‚ describe ‘six styles of leading that have different effects on the emotions of the target followers’ (Goleman

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    Practical and Emotional Intelligence Dawn Ott PSY/201 August 11‚ 2013 Joanne Schrock Practical and Emotional Intelligence When it comes to the difference between practical and emotional intelligence is that‚ practical intelligence is something that you can learn by observing other peoples behaviors. Emotional intelligence is the basis of empathy for others‚ self-awareness‚ and social skills (Feldman‚ 2013‚ p385). In the workplace‚ when it comes to emotional intelligence‚ it can help you

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    Emotional intelligence (EI) refers to the ability to identify‚ control and assess emotions. It is a critical tool needed for communication with union and management team members. The ability to be able to identify and control not only your own emotions with team members but also being able to assess and identify and correctly respond to others emotions is one of the key factors in labor negotiations. There are five major categories of emotional intelligence skills that people should be keenly

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    increasing attention has been given to how workers express emotions in a variety of work settings. An under researched‚ aspect of the literature on emotions in organizational life concerns employers attempts to control and direct how employees display emotions to customers. Emotions are a double-edged sword at work. Emotions are ancient mechanisms that mobilize us to deal quickly with important interpersonal encounters. They have both a primal aspect and a motivational aspect. Emotions act as primal

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    the concept of emotional intelligence‚ and with that growth is a gap between what we know and what we need to know. In the article‚ Emotional Intelligence: Issues and Common Misunderstandings‚ Robert J. Emmerling and Daniel Goleman inquire as to what emotional intelligence is‚ how it differs from other established constructs within psychology‚ whether or not it can be developed‚ whether or not it can be a better predictor of work performance than traditional measures of intelligence‚ whether or not

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    Cognitive intelligence and emotional intelligence have both been widely examined with regard to their effect on individual workplace abilities. A critical comparison of the two concepts will be the basis of this essay. Some theorists have hypothesised that the ease with which an employee can process information and work towards solutions (our cognitive intelligence) is the key aspect in our ability to contribute to the workplace‚ particularly in more complex environments (Viswesvaran & Ones‚ 2002)

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