"What factors of emotional intelligence might employees possess who are able to handle abusive customer" Essays and Research Papers

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    Emotional Intelligence

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    Emotional Intelligence Often we are faced with situations both in professional and personal life‚ where our actions and decision we make are detrimental to us or to others and in making such decisions we may tend to look at the benefit of ours or of somebody closely associated with us‚ thus depriving of others their right. Other issues such as insensitivity in making decisions‚ arrogance‚ volatility and rigidity in accepting change‚ all may affect our career and our decision making capabilities

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    Emotional Intelligence

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    EMOTIONAL INTELLIGENCE Joe Sanchez ​When it comes to the five elements of Emotional Intelligence‚ I can relate to Self-Regulation the most which is my best aspect. In general‚ I am a pretty easy going type of guy. Even when someone bad mouths me or attacks me verbally‚ I tend to keep my cool and analyze the situation before responding back. When it comes to my job as a police officer and dealing with people‚ we deal with all types of emotions. Some personalities can be distressed‚ combative

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    words Due: Friday 28th August 2009‚ 12 noon By Cody Huxtable ID# 0791315 “How can developing skills in social and e*motional intelligence benefit you as a hospitality management practitioner?*” Social intelligence can be organised into two categories: ‘social awareness’ which describes what we sense about others‚ and ‘social facility’ which describes what we do with that awareness. Social awareness refers to “a spectrum that runs from primal empathy (instantaneously sensing another’s inner

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    Organizational Behavior Emotions and Leadership: The Role of Emotional Intelligence George‚ Jennifer M. Human Relations 53.8 (August 2000): 1027-1055 Summary: This article discusses the correlation of a leaders Emotional Intelligence (“the ability to understand and manage moods and emotions in the self and others”) (George) and how it plays a role in how effective that manager is. The author first relates how emotions‚ moods and feelings play a part in how humans deal with each other on

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    What is the most important thing that can motivate employees With the rapid development of economic globalization‚ efficiency and quality determine the future of a firm. The fundamental factor‚ which determines the fortune of a firm‚ is employee‚ because if employees perform well and work efficiently‚ productivity will be considerably improved and large quantities of profits will be made. The increasing number of managers has realized the fact that employees are playing vital roles in development

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    Emotional Intelligence Study

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    Contents What is Emotional Intelligence? 1 The Model of Emotional Intelligence 8 Keeping Motivated 12 Communication Strategies 18 Understanding How to be Assertive 23 Handling Difficult People 32 Developing Positive Self-Talk 38 Guidelines for Best Practice 47 Bibliography 51 1. What is Emotional Intelligence? "Knowing others and knowing oneself‚ in one hundred battles no danger. Not knowing the other

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    Multiple Intelligences and Emotional Intelligence those writers David Miller Sadker and Myra Pollack Sadker claims that intelligent test is not mental for it is cultural. “Some of us grew up in communities where IQ was barely mentioned.”(p77)The world intelligence does not have universal meaning. In one culture doing something is taken as intelligent task whereas the something turns — to be valueless for the other. Therefore instead of single intelligence there are multiple intelligences. Traditionally

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    and traits connected to leadership have included determination‚ toughness‚ and vision and have course intelligence. However‚ it was Daniel Goleman who initially highlighted the essential attribute of “emotional intelligence” which includes self-awareness‚ self-regulation‚ motivation‚ empathy‚ and social skill and that‚ when lacking‚ leaders are not truly the best they can be. Emotional intelligence is the key ingredient in the complicated mix of any exemplary leader. Leadership is not about personality;

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    titled‚ The Emotional Intelligence of Leaders‚ written by Daniel Goleman‚ emphasizes on the emotional intelligence aspect of leadership and discusses various points regarding emotional intelligence in leaders and in people in general. There is a clear separation of raw intelligence technical expertise from that of emotional intelligence. It is explained that raw intelligence and technical expertise are the basic skills and capabilities required of a leader‚ but that emotional intelligence is the element

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    Emotional Intelligence

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    direct service to clients and carrying a caseload; there is no direct group intervention work‚ per se. You role might involve the development of policies being formulated‚ programs being developed‚ and even perhaps legislation being drafted by an MSW to help improve services and programs for people in the nation. Put yourself in the role of a social worker at the macro level and who is using macro practice skills to effect planned changed

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