• Miss
    : ………………………………………………………………………………………………………………………………………………………………….………………………………………………………………………………………………………………………………………………………………….…………………………………………………………………………………………………………………………………………………………………..…………………………………………………………………………………………………………………………………………………………………..………………………………………………………………………………………………………………………………………………………………. 3) Know how to respond to complaints 3.3.1 Describe how to respond to...
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  • Miss
    role in relation to managing complaints within your workplace(s) 1.4.1 Identify the regulatory requirements, codes of practice and relevant guidance for managing concerns and complaints, including the role of the Local Government Ombudsman in your own area of work 1.4.2 Describe how information on how...
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  • Hsclevel2
    1 Introduction to communication in health, social care or children’s and young people’s settings (SHC 21) AC 1.1 1.2 1.3 CHAPTER 1 What you need to know Identify the different reasons people communicate Explain how effective communication affects all aspects of your work Explain why it...
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  • Child Care Level 3
    children’s and young PeoPle’s settings chaPter 1 (shc 31) how can you use a range of communication methods and styles to meet individual needs and respond to an individual’s reactions when communicating? Communication is a complex process made up of many different elements to do with verbal and...
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  • Explain What Is Means to Have a Duty of Care in Own Work Role
    . My policies and procedures will be my first point of reference. I will seek more training if needed to make sure children rights are met. | 3.1 & 3.2 Describe how you would respond to a complaint include the main points of the agreed procedure of your setting for handling complaints – please...
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  • Promote Communication
    Demonstrate how to establish the communication and language needs, wishes and preferences of individuals Describe the factors to consider when promoting effective communication Demonstrate a range of communication methods and styles to meet individual needs Demonstrate how to respond to an individual’s...
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  • Cache Level 3 Diploma for the Children and Young People's Workforce (Qcf) England
    ’ rights are taken away. 5. Where would you get additional support and advice about conflicts and dilemmas? 6. Write a description of how to respond to complaints 7. Write an explanation of the main points of agreed procedures for handling complaints.  ...
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  • Shc 34: Principles for Implementing Duty of Care in Health, Social Care or Children’s and Young People’s Settings
    SHC 34: Principles for implementing duty of care in health, social care or children’s and young people’s settings 3.1 Describe how to respond to complaints Responding to complaints, whether made by a parent or a staff colleague, you should always keep professional and listen to what the...
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  • Shc 34 Principles for Implementing Duty of Care in Health, Social Care or Children's and Young People's Settings
    Services 3.1 Describe how to respond to complaints. Sometimes when we are caught in the middle of a conflict or dilemma a child’s parent/carer may feel that the duty of care we have given is not sufficient and therefore this may lead to them making a complaint against us. In the event of a...
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  • UNIT SHC24
    Nurses • Health Visitors • Doctors • Police 5. Describe how to respond to complaints Whilst it is recognised that having a robust and effective complaints procedure which residents feel able to use is essential, this should not mean that the opportunity to make constructive suggestions...
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  • Cashe Level 2
    . Describe the actions to take in response to emergency situations including:  fires  security incidents  missing children or young people. 3. Know how to respond to evidence or concerns that a child or young person has been abused, harmed or bullied. 3.1. Identify the characteristics of different types...
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  • Cypw
    . Explain where to get additional support and advice about conflicts and dilemmas. 3. Know how to respond to complaints. 3.1. Describe how to respond to complaints. © CACHE 2011 Version 7.0 45 32BSHC 34: Principles for implementing duty of care in health, social care or children’s...
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  • Shc 34
    special cases you could contact people like: Education physiologist, Speech therapist, School nurse, Specialist, Social services, Health visitor and Language specialist. Describe how to respond to complaints: 3.1 Responding to complaints you should be kept professional at all times listening...
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  • health and social care
    . If I was a part of professional association such as a trade union I would be able to get in touch with them and they would be able to advise me as to any uncertainties I have towards my duty of care for the people I support. 3. Know how to respond to complaints. 3.1 Describe how to respond to...
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  • Unit 6
    Workforce and Development Council 3 Know how to respond to complaints Why it is important that individuals know how to make a complaint: protects legal rights of children and adults; to prevent bad practice; raise awareness with managers/regulatory bodies; to improve healthcare services for...
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  • qcf 5
    how to respond to evidence or concerns that a child or young person has been abused or harmed 1 2 Describe the possible signs, symptoms, indicators and behaviours that may cause concern in the context of safeguarding Date:___________________________ Internal verifier signature...
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  • cache level 3
    additional support and advice about conflicts and dilemmas. 3. Know how to respond to complaints. 3.1. Describe how to respond to complaints. 3.2. Explain the main points of agreed procedures for handling complaints. Learner declaration of authenticity: I declare that the work...
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  • unit 11 shc34
    Protection Agency (Infection Control) . Supportive organisations, such as a union, who are particularly qualified to provide legal information related to particular employment. Internet Sources. Library Services. 3.1. Describe how to respond to complaints. Complaint is an expression of...
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  • Shc34
    associated with conflicts or dilemmas between an individual’s rights and the duty of care c. Explain where to get additional support and advice about conflicts and dilemmas. Outcome 3 Know how to respond to complaints The learner can: a. Describe how to respond to complaints b. Explain the...
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  • Duty of Care Assignment Level 3 Cache Diploma
    AND YOUNG PEOPLE’S SETTINGS 3.1 Describe how to respond to complains When responding to a complaint it is important to remain calm and listen to the person speaking to you in an open manner. If the person complaining is unable to contain their emotions it may be best to ask them to calm down for a...
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