A hotel’s front office plays a large in promoting the hotel’s specialties and services. Suggestive selling has the potential to generate a great deal of revenue for the various departments. Some guests may not even be aware that the hotel offers certain services. The front office staff could give restaurant menus‚ salon services pamphlets‚ or room service menus. When checking guest in to the hotel employees could ask “would you like to make an appointment for a facial in our full-service salon‚’
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Motivation Theories Ruth Williams HTT/250 09/20/15 Instructor Conrad Motivation Theories In addressing the scenario about the concerns of the level of hospitality and how to motivate the employees‚ I would start by encouraging my employees to understand what it means for the hotel front office to motivate all employees and staff‚ and to provide any assistance that is needed for them to achieve 100 percent hospitality level for the company. As the hotel front office manager it is my duty as well as
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Motivation Theories Each employee has different things that motivate him or her to do the job tasks that are assigned while presenting great hospitality to the guest of the hotel. To make sure that my employees are doing a great job I need to figure out what motivates them to come to work and provide this great service on which our hotel takes such pride in. What shall I use? I feel that the best motivation theories to use with my employees would be the Maslow theory and the Mayo theory. The Mayo theory
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C H A P T E R 2 Hotel Organization and the Front Office Manager O P E N I N G D I L E M M A CHAPTER FOCUS POINTS ■ Organization of lodging At a recent staff meeting‚ the general manager of The Times Hotel asked if anyone wanted to address the group. The director of housekeeping indicated he was at a loss in trying to work with the front desk clerks. He had repeatedly called the desk clerks last Tuesday to let them know that general housecleaning would be performed
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Although Anna recognizes through her research a financial commitment by the owners and managerial staff is necessary to make the guest service management program work Anna could have added to her presentation her commitment to the organizational efforts she plans to execute as the front office manager to ensure the program’s success. Outlining her organizational efforts first instead of starting with her findings for a financial commitment Anna would have gained everyone’s attention. In particular
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Total Quality Management in Front Office in Hotels: Manish Anand M.M.I.C.T&B.M (Hotel Management) M.M. University Mullana‚ Ambala. INTRODUCTION Total Quality Management can be defined as a tool to look after and improve the effectiveness‚ efficiency and competitiveness of any business enterprise. In hotels TQM consists of commitment of the hotel to the guests using the services in all departments with all employees on each level. Quality consists of a complex term particularly related to
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MGMT-410-23294 Chapter 1: Introduction to Human Resource Management Chapter 3: The Manager’s Role in Strategic Human Resource Management Now that I understand more what the functions of HR are‚ I can say that it’s a difficult job. During the past months we have been working hard to find the right people for our morning show. Unfortunately we hire a couple of people that even though they were very well recommended did not fit with the team and end up leaving the company after 3 months. It was a decision
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TLH314: International Hospitality Management EXECUTIVE SUMMARY Hotel industry is an essential part of tourism of india. The expansion of tourism is well inevitable bringing out development of the hotel industry. Hotel industry is so closely linked with the tourism industry that it is responsible for about 50% of the foreign exchange earnings from tourism trade and enterprises. Background to International Hotel Industry (and tourism) The four major BRIC countries (Brazil‚ Russia‚ India and China)
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Case Studies 1. Ana Chavaria‚ Front Office Manager and Lorraine Desants‚ Director of marketing and sales‚ have just returned from a computer conference at which they were able to look at the latest Property Management System for hotels. Ana is enthusiastic about updating and adopting front office applications for Reservations‚ Registration‚ Room status‚ Posting‚ Call Accounting‚ Checkout and Night Audit. Lorraine is sure the marketing and sales applications will help her department be more efficient
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Hotel Front Office – Medium Size Hotel Kyle Beers HTT250 August 15‚ 2010 Prof. Israel Johnson Hotel Front Office – Medium Size Hotel How is the front office important to a hotel? The front office of any sized hotel is the brain of the operation. The front office concludes of employees and departments that make the hotel functional. Front office employees‚ such as front desk employees‚ make reservations via phone‚ check-in/check-out guests‚ address all guest questions‚ and suggest activities to
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