Hotel Management

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Case Studies
1. Ana Chavaria, Front Office Manager and Lorraine Desants, Director of marketing and sales, have just returned from a computer conference at which they were able to look at the latest Property Management System for hotels. Ana is enthusiastic about updating and adopting front office applications for Reservations, Registration, Room status, Posting, Call Accounting, Checkout and Night Audit. Lorraine is sure the marketing and sales applications will help her department be more efficient. Both realized the cost involved in obtaining module for a Property Management System. Assuming Ms.Margret Chu, General Manager of the Times Hotel is willing to consider the purchase of PMS. How would Ana and Lorraine proceed? Whom should they include in developing a PMS adoption plan and why? What areas should they investigate? ****(Answers will be from need analysis chapter)

2. The Computer team of Time Hotel is in the process of updating a computer needs analysis. The team is ready to decide which new modules should be adopted. Ana Chavaria, Front Office Manager and chair of the comitee, is seeking consensus on whether the team should recommend the purchase of a POS module for the restaurant operation or a Guest History module for the marketing and sale department. Eric Jones, Food and Beverage Manager say the POS module will pay for itself in six months because guest are walking out of the hotel before their breakfast charges are posted to their folios. Lorraine Desants Director of marketing and sales says the purchase of the Guest History Module will increase business by 25 percentages in the first year. The budget allows for only one purchase. What concepts would you recommend the team do or consider break the stalemate? ****(you need to explain about the need for f& B module , and marketing mgmt module, also suggestion can be for general mgmt module , where all module can be connected together , or Application can be made according to the hotel...
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