Htt/250 Motivation Theories Paper
Motivation Theories
Ruth Williams
HTT/250
09/20/15
Instructor Conrad
Motivation Theories
In addressing the scenario about the concerns of the level of hospitality and how to motivate the employees, I would start by encouraging my employees to understand what it means for the hotel front office to motivate all employees and staff, and to provide any assistance that is needed for them to achieve 100 percent hospitality level for the company. As the hotel front office manager it is my duty as well as the employee’s duty to work to exert high levels of effort towards organizational goals, such as customer satisfaction, which is the bases of hospitality.
The steps that I would take to improve the level of hospitality as front office manager is to always remind employee’s that a happy customer is a satisfied and loyal customer, and the way to achieve this is by training all employee’s as …show more content…
Following I would categorize each activity to suit the employee’s needs so that it will be beneficial to them, whether internal or external resources, meaning in-house training, such as coaching or mentoring and out-house, such as seminars, videos and private training. Then I would figure out the best way to provide these options while sticking to a budget that will help save for long-term benefits of development for employee’s and staff, but before I implement my training strategies, I would run it buy the key management personnel of the company to get approval and support. The strategy plan will entail costs, dates, and delivery of the training plan, so this is where I would
Ruth Williams
HTT/250
09/20/15
Instructor Conrad
Motivation Theories
In addressing the scenario about the concerns of the level of hospitality and how to motivate the employees, I would start by encouraging my employees to understand what it means for the hotel front office to motivate all employees and staff, and to provide any assistance that is needed for them to achieve 100 percent hospitality level for the company. As the hotel front office manager it is my duty as well as the employee’s duty to work to exert high levels of effort towards organizational goals, such as customer satisfaction, which is the bases of hospitality.
The steps that I would take to improve the level of hospitality as front office manager is to always remind employee’s that a happy customer is a satisfied and loyal customer, and the way to achieve this is by training all employee’s as …show more content…
Following I would categorize each activity to suit the employee’s needs so that it will be beneficial to them, whether internal or external resources, meaning in-house training, such as coaching or mentoring and out-house, such as seminars, videos and private training. Then I would figure out the best way to provide these options while sticking to a budget that will help save for long-term benefits of development for employee’s and staff, but before I implement my training strategies, I would run it buy the key management personnel of the company to get approval and support. The strategy plan will entail costs, dates, and delivery of the training plan, so this is where I would