DFW Hotel & Casino Marketing Plan August 2010 Final Draft Executive Summary DFW Hotel & Casino is a start-up resort that will offer gambling‚ restaurants‚ accommodations‚ and live entertainment to North Texas residents and out-of-state visitors. The casino market in Texas has been underserved due to prohibitive legal regulations that are now being relaxed. Presently‚ most Texas residents choosing to gamble must travel to adjoining states. Up to now‚ this has been a prosperous situation for
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CUSTOMER SERVICE AT THE MARIGOLD HOTEL1 One bright summer morning in March 2010‚ owner and General Manager George Chacko was in his comfortable second-floor office suite at the Marigold Hotel in the Chanakyapuri area of New Delhi. He had been alerted to a brewing customer service problem‚ and wanted to resolve the issue before it got out of hand. Chacko belonged to a family of real estate developers and entrepreneurs. Over the turn of the century‚ he had noticed that New Delhi lacked sufficient high-quality
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QUALITY ACTION PLAN (DRAFT) Vision To deliver quality professional tourism products and services in line with changing consumer needs and expectations‚ contributing to 5% growth‚ year on year‚ in the England tourism market by 2020. Objectives 1. To increase the ability of consumers to make purchasing decisions that meet their expectations. To increase the awareness of tourism businesses and service providers of the changing needs and expectations of consumers in order to continually improve the
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Kendall College The Peninsula Hotel Chicago A Marketing Plan • Executive Summary Set in the heart of the “Magnificent Mile”‚ The Peninsula Hotel Chicago is ideally situated for visitors to experience all that the city has to offer. On the doorstep of Chicago’s premier business and shopping district‚ the hotel is located in the center of the city’s most exclusive shops and steps from the historic Water Tower. The Peninsula Chicago has 339 luxurious and spacious guestrooms and suites furnished
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Maarit Karppinen STRATEGIC MARKETING PLAN FOR A HOTEL Hotel and Restaurant Business 2011 2 VAASA UNIVERSITY OF APPLIED SCIENCES Degree Programme of Hospitality Management ABSTRACT Author Title Year Language Pages Name of Supervisor Maarit Karppinen Strategic Marketing Plan for a Hotel 2011 English 59 + 2 Appendices Peter Smeds The aim of this thesis was to form a strategic marketing plan for Hotel X‚ a small privately owned hotel in Helsinki. The theoretical part of this thesis
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The Elements of Hotel Marketing What are the key elements of hotel marketing? How can a hotelier know if their marketing people are set up to do a good job? In the highly specialized world of hotel marketing there are certain points that must be taken into account by any hotelier intending to check his marketing efforts. While we could be infinitely more complicated and detailed in this article we’ve summed it up to the four main elements of hotel marketing for use by a hotelier trying to improve
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Running head: FedEx Customer Service: A Management Dilemma The FedEx Customer Service Holiday Dilemma Southern New Hampshire University QSO 500 Problem Background Federal Express‚ also known as FedEx‚ is a delivery service business headquartered in Memphis‚ Tennessee. The company offers delivery services in all 50 states and across several U.S territories. FedEx offers services internationally‚ although this research will be focused on U.S. operations. FedEx’s mission
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Leisure Traveler Satisfaction with Hotel Attributes Introduction Since the mature market represents approximately 80 percent of the leisure travel market‚ their influence in the market is significant (Snhotemaker‚1989). According to Tourism Hightlights 2014 Edition published by The United Nations World Tourism Organization (UNWTO)‚ in 2013‚ over half of all international tourist arrivals travel for holidays‚ recreation and other forms of leisure purposes. Only Some of (14%) international tourists
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1. Outline the business The boutique hotel that I am planning to operate is named ‘MUX boutique hotel’‚ which is located near to strait of Singapore. Unlike the traditional standardized hotel‚ MUX offer luxury facilities of varying degrees in unique or intimate settings with the opportunity to explore the local atmosphere. Generally‚ concept that this hotel wants to delivery for is a type of relaxing and fashionable lifestyle outside the city. It aims to provide incredible view‚ comfortable and
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INTRODUCTION: FX Leisure Fitness centre is a large leisure complex in the outskirts of Birmingham. It is a part of an expanding chain of leisure centres in England. The centre opened 3 years ago but the performance in customer number‚ centre utilisation and profits has fallen short of projected targets. A new General Manager has set about addressing the business’s downturn. One of his decisions was to create a new post of Marketing Manager in which I have been appointed. The centre
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