1.0 Front office department 1.1 Organisational chart [pic] 1.2 Duties of front office staff 1.2.1 Front office manager It is the basic function of the front office manager to directly supervise the front desk ‚ uniformed service the front desk ‚ uniformed services‚ PBX (private branch exchange ) and reservation departments on daily basis and to monitor guest services : (Deveau L.T. et.al‚1996).The person who responsible of all the function of the front office. Basically
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shock. To prevent the potential problems caused by these symptoms‚ it is crucial to understand the specific cultural differences. It is critical to understand the cultural differences to prevent unnecessary misunderstanding and miscommunication when serving foreign guests or working with team members from foreign countries‚ that are also happen with the attendant of Front Office department in the hotel industry. Front Office department is the first and the last department which meets the guest or the
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Front Office Organization Chart ____________________________________ General Manager As a hotel manager duties vary depending on the size and type of hotel‚ but may include: planning and organizing accommodation‚ catering and other hotel services; promoting and marketing the business; managing budgets and financial plans as well as controlling expenditure. Assistant Manager Assistant hotel managers are in charge of overseeing all the events‚ activities and operations in a hotel
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Indian Institute of Hotel Management & Culinary Arts (Affiliated to Osmania University) Creating Culinary Competence FRONT OFFICE - I BHMCT I YEAR BCT CA I YEAR S. No CONTENT PAGE NO. 1. 2 3 4 5 Unit – I 1.1 Introduction‚ History & Evaluation 1.2 Classifications of Hotels 1.3 Duties & Responsibilities & Job Description-Principles Staff
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National University Faculty of Hospitality and Tourism Studies Front Desk Operations Certificate III in Front Office Operations Front Office Department – January 2012 Table of Contents Chapter 1 Introduction Page 02 Chapter 2 Organization structure Page 05 Chapter 3 Classification of hotels Page 11 Chapter 4 Reception Page 18 Chapter 5 Registration Page 20 Chapter 6 Handling customer complaints Page 25 Chapter 7 Telephone operator
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Front Office Manager Job Discription : To ensure that all Departments under his supervision are successful and as independent profit center as possible‚ ensuring maximum guest satisfaction consistent with our hotel standards‚ through planning‚ organizing‚ directing and controlling all aspects related to the revenues and operating expenses. Report To : Directorof Rooms Responsible For : Assistant Front Office Manager‚ Concierge‚ Reservation Supervisor‚ Reception Supervisor‚ Assistant
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Rooms Division Management Chapter 1 A process is a series of related tasks that yields a product or service to satisfy a guest. A typical hotel has the following core processes: Guest’s selection of a hotel Guest’s arrival at the hotel Guest’s stay at the hotel Guest’s departure The selection proceeds through the introduction of the hotel which can be done in 3 ways: On Internet through a hotel’s website (one of the most important sources of reservations for hotels)
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There are many departments in a hotel‚ for an example‚ housekeeping department‚ front office department‚ engineering department‚ accounting department‚ safety and security department and food and beverage department. It is important to collect‚ store data and information that is related to the activities that involves managing and controlling their facilities regardless of the style‚ size and location of the hotel. The definition of inter-relationship is two or more things or people are connected
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JOB DESCRIPTION FOR JUNIOR RECEPTIONIST POSITION TITLE : FRONT OFFICE ASSTT. RESPONSIBLE TO : SR. RECEPTIONIST PURPOSE & SCOPE OF JOB RESPONSIBILITIES 1. Check log Book‚ wake-up call register and update information panels. 2. To keep all stationeries as per standard laid down. 3. Sorting out guest mart. 4. Cleanliness of the work area‚ 5. To check pigeon holes for message/ location forms and to act accordingly‚ 6. To keep and give keys. 7. To report
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if you need any assistance. Please see our concierge or call the front desk. Here are your keys. Getting hotel information conversation Script: D: Hello‚ What can I do for you? Lisa: We just arrived at the hotel. Can you tell us what restaurants you have? D: The Hula-Hula Restaurant is open now‚ there is also a complimentary breakfast buffet each morning. Mary: Great! Can we have a wake-up call at eight tomorrow? D: No problem. What’s your room number? Lisa: Were in room three-two-one D:
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