Front Office And Housekeeping Department Case Study

There are many departments in a hotel, for an example, housekeeping department, front office department, engineering department, accounting department, safety and security department and food and beverage department. It is important to collect, store data and information that is related to the activities that involves managing and controlling their facilities regardless of the style, size and location of the hotel. The definition of inter-relationship is two or more things or people are connected and they can affect one another. (Interrelationship, 2016) As for the definition of dependencies, it is someone that relies something on someone else. The department I chose is Front Office department and Housekeeping department. (Dependency, 2016)
Inter-relationship between the Front Office department and Housekeeping department is connected to one another, for an example, front office must prepare and provide a list of arrivals and departures for the day in advance as the housekeeping department needs to notify and prepare the assignments for the room attendants. Another example is the housekeeping department needs to inspect and release the room before the front office department assigns the guestrooms to the guests. As for the dependencies between these two departments, they both rely and depend on each other. The housekeeping needs to clean the room so that the front office department will be able to sell the rooms out to the guests. The front office department also provides important information which requires special care such as VIPs that are in house and this information is essential to housekeeping department so that the employees may take extra care of the VIP. The front office manager or night duty manager has to prepare the occupancy report or night report every night as this report are list of rooms that are occupied on that night and list of guest that will check-out the next morning. The housekeeping supervisor or manager will then study the list and assign the assignments to the room attendant to clean the vacant dirty rooms. Once the guest checks out, front office will inform the housekeeping department through
It has allowed guest to easily make their reservations with the hotel’s website and hotel booking website such as Agoda and Booking.com. This has helped the hotel to gain more business. It is more convenient and it processes the information faster. Guests are also able to browse through the website so that they may know more information about the hotel and what services and facilities the hotel provides. Websites such as TripAdvisor has also allowed the guest to write their feedback during their stay in the hotel and if there are guest who are not satisfied with their service and product, the hotel is able to improve them to be better. (How Does Technology Affect The Hospitality Industry, 2016) Property Management System (PMS) helps to coordinate the operational functions of front office. It helps to automate guest bookings, guest details, and point of sale, telephone and online reservations. PMS gives accurate and timely information. It has enabled front office to easily check-in and check-out guest and update guest information and preference. (Property Management System, 2016) PMS is a well organized management system which helps to manage the operating activities of the hotel. PMS system also helps guest to book their reservation well in advance. (What is Property Management System and Why to Choose a Property Management System?, 2013) Most hotels now have key cards to access the