Public Area

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FOUNDATION STAGE TRAINING REPORT

NAME : Ashutosh Mishra

NAME OF THE DEPARTMENT : Housekeeping

NAME OF THE AREA ALLOCATED : Public Area

REPORT RECEIVED BY

_________________________ (ExecutiveHousekeeper)

______________________ (Training Manager)

INDEX

Topic Page No.

Introduction 3

Department Organisation 3

Work Flow of the Department 4

Functions of the Department 4

Facility Planning 5

Co-ordinating Departments 5

Trainee’s Participation 5

Pertinent Information 6

INTRODUCTION

The public areas in a hotel comprise the ‘front of the house’ areas such as entrances, lobbies, lounges, the front desk, guest corridors, elevators, and restrooms; functional areas such as restaurants, banquet halls, bar; and leisure areas such as swimming pools, spa, and the health club. In other words, the areas of the hotel that are in constant view and frequented by guests are referred to as public areas.

The housekeeping department is responsible for the cleanliness and maintenance of these public areas in the hotel. It is impossible to take public areas out of service for the purpose of cleaning, hence all cleaning and maintenance activities for these areas are scheduled for low traffic hours and for the night.

The cleaning of th epublic areas involves cleaning hard to reach areas and may involve the use of ladders. While using ladders the houseman should take all safety precautions.

DEPARTMENTAL ORGANISATION

HIERARCHY OF THE DEPARTMENT

Executive Housekeeper
(Mrs. Garima Nagpal)
Deputy Housekeeper
(Mr. Dheeraj Pathak)
Manager Housekeeping
(Mr. Maqbool Ali)
Assistant manager
Public Area
Trainees
Public Area attendants

WORK FLOW OF THE DEPARTMENT

Departmental briefing at 07:15 hrs, 14:00hrs and 22:15 hrs

Departmental