FOUNDATION STAGE TRAINING REPORT
NAME OF THE DEPARTMENT: Housekeeping
NAME OF THE AREA ALLOCATED:Public Area
REPORT RECEIVED BY
Topic Page No.
Work Flow of the Department4
Functions of the Department4
The public areas in a hotel comprise the ‘front of the house’ areas such as entrances, lobbies, lounges, the front desk, guest corridors, elevators, and restrooms; functional areas such as restaurants, banquet halls, bar; and leisure areas such as swimming pools, spa, and the health club. In other words, the areas of the hotel that are in constant view and frequented by guests are referred to as public areas.
The housekeeping department is responsible for the cleanliness and maintenance of these public areas in the hotel. It is impossible to take public areas out of service for the purpose of cleaning, hence all cleaning and maintenance activities for these areas are scheduled for low traffic hours and for the night.
The cleaning of th epublic areas involves cleaning hard to reach areas and may involve the use of ladders. While using ladders the houseman should take all safety precautions.
HIERARCHY OF THE DEPARTMENT
(Mrs. Garima Nagpal)
(Mr. Dheeraj Pathak)
(Mr. Maqbool Ali)
Public Area attendants
WORK FLOW OF THE DEPARTMENT
Departmental briefing at 07:15 hrs, 14:00hrs and 22:15 hrs
Assigning of jobs/ areas
Issuing of keys
Issuing of hotel mobile phones
Collection of discard towels
Setting up of the equipments
Maintaining the cleanliness and upkeep of the given areas
Submission of the keys and mobile phones
FUNCTIONS OF THE DEPARTMENT:
1. Daily cleaning tasks include dusting, emptying ashtrays and bins, suction-cleaning upholstery, mopping hard floors, cleaning glass surfaces, arranging flowers, and cleaning toilet areas. 2. Weekly tasks include scrubbing floors, dusting walls, dusting and wiping lighting fixtures, cleaning and polishing hard surfaces and vacuuming carpets. 3. Monthly tasks cover such activities as the spray-cleaning and buffing of floors and the polishing of furniture and other woodwork. 4. Periodic tasks include washing walls, stripping and re-polishing or re-sealing floors, shampooing carpets, and washing windows.
Public Area comprises of:-
* Entrances - the preventive Mintenance of floors at the entrance is important, since it is the inlet point for dust & dirt trekked in all by the guests shoes.if the dirt & dust are not prevented from entering the establishmenta at this stage, they will eventually become embedded in the floor & deteriorate the surface.
* Flooring & Mats – the doormats & runners must be vacuumed daily to remove the dust & grit.
* Doors – glass doors must be cleaned twice a day, & where public traffic is high, the frequency may have to be even three or four times daily. A proprietary glass cleaner may be used for the cleaning or a vinegar – water solution could be used.
* Lobby – these are areas provided as a common meeting point for guest near the reception. Floors in the lobbies need to be cleaned frequently since these are spaces where guest interact, relax & check in. These are also heavy-traffic areas. Hence,cleaning should be scheduled for the night or early morning, when...