Public Area

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  • Published : August 23, 2012
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FOUNDATION STAGE TRAINING REPORT

NAME:Ashutosh Mishra

NAME OF THE DEPARTMENT: Housekeeping

NAME OF THE AREA ALLOCATED:Public Area

REPORT RECEIVED BY

_________________________ (ExecutiveHousekeeper)

______________________
(Training Manager)

INDEX

Topic Page No.

Introduction3

Department Organisation3

Work Flow of the Department4

Functions of the Department4

Facility Planning5

Co-ordinating Departments5

Trainee’s Participation5

Pertinent Information6

INTRODUCTION

The public areas in a hotel comprise the ‘front of the house’ areas such as entrances, lobbies, lounges, the front desk, guest corridors, elevators, and restrooms; functional areas such as restaurants, banquet halls, bar; and leisure areas such as swimming pools, spa, and the health club. In other words, the areas of the hotel that are in constant view and frequented by guests are referred to as public areas.

The housekeeping department is responsible for the cleanliness and maintenance of these public areas in the hotel. It is impossible to take public areas out of service for the purpose of cleaning, hence all cleaning and maintenance activities for these areas are scheduled for low traffic hours and for the night.

The cleaning of th epublic areas involves cleaning hard to reach areas and may involve the use of ladders. While using ladders the houseman should take all safety precautions.

DEPARTMENTAL ORGANISATION

HIERARCHY OF THE DEPARTMENT

Executive Housekeeper
(Mrs. Garima Nagpal)
Deputy Housekeeper
(Mr. Dheeraj Pathak)
Manager Housekeeping
(Mr. Maqbool Ali)
Assistant manager
Public Area
Trainees
Public Area attendants

WORK FLOW OF THE DEPARTMENT

Departmental briefing at 07:15 hrs, 14:00hrs and 22:15 hrs

Departmental attendance

Assigning of jobs/ areas

Issuing of keys

Issuing of hotel mobile phones

Collection of discard towels

Setting up of the equipments

Maintaining the cleanliness and upkeep of the given areas

Submission of the keys and mobile phones

FUNCTIONS OF THE DEPARTMENT:

1. Daily cleaning tasks include dusting, emptying ashtrays and bins, suction-cleaning upholstery, mopping hard floors, cleaning glass surfaces, arranging flowers, and cleaning toilet areas. 2. Weekly tasks include scrubbing floors, dusting walls, dusting and wiping lighting fixtures, cleaning and polishing hard surfaces and vacuuming carpets. 3. Monthly tasks cover such activities as the spray-cleaning and buffing of floors and the polishing of furniture and other woodwork. 4. Periodic tasks include washing walls, stripping and re-polishing or re-sealing floors, shampooing carpets, and washing windows.

Public Area comprises of:-

* Entrances - the preventive Mintenance of floors at the entrance is important, since it is the inlet point for dust & dirt trekked in all by the guests shoes.if the dirt & dust are not prevented from entering the establishmenta at this stage, they will eventually become embedded in the floor & deteriorate the surface.

* Flooring & Mats – the doormats & runners must be vacuumed daily to remove the dust & grit.

* Doors – glass doors must be cleaned twice a day, & where public traffic is high, the frequency may have to be even three or four times daily. A proprietary glass cleaner may be used for the cleaning or a vinegar – water solution could be used.

* Lobby – these are areas provided as a common meeting point for guest near the reception. Floors in the lobbies need to be cleaned frequently since these are spaces where guest interact, relax & check in. These are also heavy-traffic areas. Hence,cleaning should be scheduled for the night or early morning, when...
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