Higher Diploma in Hotel Management
Introduction to Housekeeping Operation
Year & Semester: 2009 Semester 2
Class Name: HM
Team Member name & Students ID:
Cheng Yik Cheung, 200801035
Cheng Kam Yin, 200803952
Lee Ka Hung, 200803385
Chan I Man, 200803377
Chu San Chui, 200804705
Wong Pik Ki, 200804073
Leung Chi Hang, 200802859
Lecturer Name: Helen Yau
Recently, our new upscale hotel has been built up. There are 500 guestrooms with 20 floor including 3 restaurants, an outdoor swimming pool, a fitness centre and 3 function rooms. And, our expected occupancy is about 75%. We do not have in-house laundry, so off-premise laundry contract is needed for us. As the Executive Housekeeper, we need to prepare and plan reports for our housekeeping department operation, The reports need to be prepared are: Consideration factors for budget, The staffing requirement and working schedule, The needs of cleaning equipments and supplies, The inventory items and control, The standard clearing procedures and cleaning functions, The management and control of the off-premises laundry. The followings, we will go through each of them in detail.
1. Budget of housekeeping department:
In a company, budget is necessary for planning the whole operation in order to setting a constraint to control well the actual expenses and avoid the unfavorable over expenditures. Especially in hotel industry which are required accurate and detail budget for a number of different department, we have to prepare the budget well to confirm how many variable and fixed factor we used. At below, we will talk about the factors to be considered in preparing budget of the housekeeping department, the detail of capital budget, operation budget and pre-opening budget, and methods in monitoring the budget in detail respectively.
Factors considered for preparing budget--- As the preparing budget is concerned, we basically...