AYER HITAM HOTEL
NO.3 JALAN BESTARI 1,TAMAN BESTARI,
86100 AYER HITAM ,
Ayer Hitam Hotel is a new hotel available in Ayer Hitam. It was established on 16 April 2012 and located in Jalan Bestari, Ayer Hitam, Johor which is very strategy and easy for people to find out. The owner of the Ayer Hitam Hotel is Mr. Yong Poh Cheong who was born on year 1963. The hotel was named Ayer Hitam Hotel because the owner thinks that it will be easier for people to remember the name since the zone of the hotel was Ayer Hitam. At the same time, it could be a strategy for them to attract and keep customers to patronage since the name of the hotel was easier to remember. There are total 48 rooms available in the hotel. The hotel had provide different room packages which included budget room, superior view twin, superior twin, standard queen, standard view queen, deluxe view, deluxe, family view and family suite. There are total 10 staffs in the hotel which included a manager, two supervisors with six workers which are below them and a cleaner. The manager is responsible to coordinate and oversee the work activities of others so that the company’s goal can be accomplished. Then, the supervisors are divided into two departments which are housekeeping and reception. The supervisors are responsible to supervise the workers’ work performances. The housekeepers are responsible to make sure that the room guests are clean, satisfy, comfortable and ready for new guests. At the same time, the receptionists are responsible to handle guest’s reservation and provide information to guests. Next, the cleaner are responsible to keep the hotel clean, satisfy and comfortable at all time.
1.1 Organizing Chart
2.0 Planning and Decision Making
Planning is the first step in management functions which required the setting of goals, establishing strategies to achieve the goals. Planning is very important in providing a guideline to employees so that employees know what they should contribute to achieve company’s expectation. The mission of Ayer Hitam Hotel is working together to provide a satisfied, comfortable and quality services to guests. Besides that, the vision of the hotel is to make Ayer Hitam Hotel to be a successful hotel in Ayer Hitam. In order to achieve mission and vision of the hotel, they are using some strategies. For example, the manager has to make sure that all employees are being nicely to guests. Consequently, the guests will come back again. At the same time, they might help to promote the hotel. It will be more effective if the hotel is recommended by the relatives or friends. Next, the manager choose to advertise the hotel through newspaper since he is considering that some places do not provide internet and some people do not have the knowledge in using internet especially old folks which are more familiar in reading newspaper to get information. The hotel provided lift facility although it is only a budget hotel with 3 floors which make it special and more attractive compared to others budget hotels. Furthermore, the hotel is maintaining at the fixed price rate regardless of peak season such as public holidays or school holidays as compared with other hotels that might increase the prices during that time. So, it will be more affordable for the visitors that have only a low budget for their trip. Sometimes the manager will face some problem in implement those strategies such as it is hard to evaluate the employees’ performance in form of their attitude towards the guests. It is because the manager also has his own work to do so cannot observe his staffs 24 hours. Besides that, the manager...