POSITION TITLE : FRONT OFFICE ASSTT.
RESPONSIBLE TO : SR. RECEPTIONIST PURPOSE & SCOPE
1.Check log Book, wake-up call register and update information panels.
2.To keep all stationeries as per standard laid down.
3. Sorting out guest mart.
4.Cleanliness of the work area,
5.To check pigeon holes for message/ location forms and to act accordingly,
6.To keep and give keys.
7.To report any untoward incident to Sr. Receptionist.
8.To maintain arrival and departure registers.
9.Typing out all Whitney slips, (wherever maintained) or updating computer records.
10.To give required information to the guest,
1. To look after the work of Sr. Receptionist in his absence 2. To see that the luggage is delivered to the guest room. 3. To see that the parcels and packets belonging to the guests are delivered,
KEY AND KEY CONTROL
Different keys are issued to different members of the staff according to their job and responsibilities. These are very important for the security, of the guest belongings and hotel property, and keys are issued out at the beginning of a shift, signed for and returned at the end of the shift. The key issue register is maintained for this purpose. All doors of the guest-room in a hotel lock automatically when dosed from outside. This means that the door is double locked. Many hotels have chains inside the room, for extra security. Various types of keys are:-
There are different keys for each room issued to a guest and it is important that this key is taken back from the guest when checking out. Normally guest keys have a heavy tag to discourage the guest from removing them from the hotel.
These are issued to room attendant / chambermaids and normally open doors of a section of room. This key does not open double locked doors and hotel's usually...