There are several issues happening at the Blue Ribbon Hotel which needs to be resolved quickly. Let’s discuss the issues Housekeeping has; the Executive Housekeeper does not show a sense of responsibility in her capacity to her associates, she prefers to look after them and dealing with their problems. Room Supervisors has to make up rooms if the room forecast is inaccurate with the actual occupancy. There are also challenges with retaining and attracting room attendants. Lastly, other departments in the hotel are not willing to help out Housekeeping, should there be a shortage of manpower. Over at Front Office, the Front Office Manager has difficulty forecasting the occupancy level. It is either exceeds the previous forecast or under achieved.
The guest cycle describes the activities that follow after a customer makes a reservation by either phone or email. Followed by pre arrival, arrival, occupancy and departure. Each stage of the guest cycle is associated with a different department of the rooms...