Front Office Operations DHM 122 The Official Guide Boston Business School 520 North Bridge Road #03-01 Wisma Alsagoff Singapore 188742 www.bostonbiz.edu.sg All rights reserved; no part of this publication may be reproduced‚ stored in a retrieval system‚ or transmitted in any form or by any means‚ electronic‚ mechanical‚ photocopying‚ recording or otherwise without the prior written permission of the Publisher. This guide may not be lent‚ resold‚ hired out or otherwise disposed of by way
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Front office and guest safety and security Security Issues ---------------------- Security encompasses areas such as security of the property itself‚ company assets‚ employees’ and customers’ personal belongings and valuables‚ life security‚ personal security etc. In all workplaces management stipulates that it is not responsible for valuables and employees personal belongings (their handbags‚ items kept in the personal lockers‚ etc.). Yet management must take all possible measures to
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Front Office Operations Adam Fikis Week #6 Reservations * Definition: An agreement reached between a supplier and a traveler or travel agent or a clerical or electronic process whereby a seat‚ a room‚ a berth or other accommodation is withdrawn from sale and set aside for the use of a specific person‚ often on payment of a deposit. Reservations Outcomes * Guest Perspective * Having a guestroom ready and waiting when they arrive * Should not be just any room‚ but
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| |SUBJECT AND CODE |FRONT OFFICE OPERATION (SOP 1053) | |TASK(S) NO AND TASK STATEMENT | INTRODUCTION | | |FUNCTION AREAS OF FRONT OFFICE
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Front Office Manager Job Discription : To ensure that all Departments under his supervision are successful and as independent profit center as possible‚ ensuring maximum guest satisfaction consistent with our hotel standards‚ through planning‚ organizing‚ directing and controlling all aspects related to the revenues and operating expenses. Report To : Directorof Rooms Responsible For : Assistant Front Office Manager‚ Concierge‚ Reservation Supervisor‚ Reception Supervisor‚ Assistant
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The Maldives National University Faculty of Hospitality and Tourism Studies Front Desk Operations Certificate III in Front Office Operations Front Office Department – January 2012 Table of Contents Chapter 1 Introduction Page 02 Chapter 2 Organization structure Page 05 Chapter 3 Classification of hotels Page 11 Chapter 4 Reception Page 18 Chapter 5 Registration Page 20 Chapter 6 Handling customer complaints Page 25 Chapter 7 Telephone
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Front Office Organization Chart ____________________________________ General Manager As a hotel manager duties vary depending on the size and type of hotel‚ but may include: planning and organizing accommodation‚ catering and other hotel services; promoting and marketing the business; managing budgets and financial plans as well as controlling expenditure. Assistant Manager Assistant hotel managers are in charge of overseeing all the events‚ activities and operations in a hotel
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University) Creating Culinary Competence FRONT OFFICE - I BHMCT I YEAR BCT CA I YEAR S. No CONTENT PAGE NO. 1. 2 3 4 5 Unit – I 1.1 Introduction‚ History & Evaluation 1.2 Classifications of Hotels 1.3 Duties & Responsibilities & Job Description-Principles Staff 1.4 Co-ordination & Co-operation with other dept
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Galileo (airlines‚ travel agencies‚ hotels‚ tour-operators‚ car rental companies and cruise lines) Sabre (has its own online travel service‚ an electronic network for travel buyers and sellers and consulting services to airlines to optimize their operations and reduce costs.) Worldspan (provides travel information for travel agencies‚ tour-operators‚ car rental companies and corporations) A travel agency is a company that arranges transportation‚ itinerary‚ and accommodation for travellers. A
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JOB DESCRIPTION FOR JUNIOR RECEPTIONIST POSITION TITLE : FRONT OFFICE ASSTT. RESPONSIBLE TO : SR. RECEPTIONIST PURPOSE & SCOPE OF JOB RESPONSIBILITIES 1. Check log Book‚ wake-up call register and update information panels. 2. To keep all stationeries as per standard laid down. 3. Sorting out guest mart. 4. Cleanliness of the work area‚ 5. To check pigeon holes for message/ location forms and to act accordingly‚ 6. To keep and give keys. 7. To report
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