Job Discription :
To ensure that all Departments under his supervision are successful and as independent profit center as possible, ensuring maximum guest satisfaction consistent with our hotel standards, through planning, organizing, directing and controlling all aspects related to the revenues and operating expenses.
Report To : Directorof Rooms
Responsible For :
Assistant Front Office Manager, Concierge, Reservation Supervisor, Reception Supervisor, Assistant Manager, Telephone Supervisor, Business Center Supervisor, Kiosk Supervisor.
Main Duties :
Financial Responsibilities :
1. Is able to effectively interpret financial result in regards to revenues, payroll,costs and expenses.
2. To assist in the preparation of the Annual Operation Budget which will form part of the Business
3. To establish and monitor cost and expense control systems and procedures toachieve budgeted
4. Is able to take corrective measures and actions to ensure highest possible profitability.
5. Maximizes revenues through pro-active action rather than re-active.
Operational Responsibilities :
1. Personally and frequently verifies that guests in his operation are receiving the best possible
2. Schedules himself to be on the front during peak operation hours, checking on standards of
services, and cleanliness, is greeting and assist in the check in of guests and escorts VIP guest to
3. To be demanding and critical to service standards as well as hygiene standards.
4. To constantly strive to please all guest that he may come into contact with.
5. Is responsible that employees project professionalism and are well trained and provide friendly
and efficient service.
6. Ensure a speedy telephone and message service at all times.
7. Maintains an atmosphere of tranquillity at the Front Desk, never giving the impression that there... [continues]
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"Front Office." StudyMode.com. 09, 2010. Accessed 09, 2010. http://www.studymode.com/essays/Front-Office-400232.html.