retention strategies. Reread your responses to the What Do You Think? questions that you completed throughout this chapter. 1.What are some service attitudes and practices that promote retaining customers? Customer retention refer to a strategy with the purpose of doing whatever it takes to keep a company’s current customers on a long term basis (Gibson‚ 2012). Retaining customers is enabled by excellent customer service that produces many positive benefits for the organization. Retaining customers through
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CHAPTER 1: ORGANIZATIONS AND ORGANIZATIONAL EFFECTIVENESS 1 PART 1: LECTURE OUTLINES CHAPTER 1 ORGANIZATIONS AND ORGANIZATIONAL EFFECTIVENESS TEACHING OBJECTIVES 1. To define an organization and explain how it creates value in three stages: input‚ conversion‚ and output. (1.1) 2. To discuss why organizations exist and how they achieve goals collectively. (1.1) 3. To describe organizational theory‚ how organizations function‚ and relate to organizational structure‚ culture‚ and design. (1.2)
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TUTORIAL 6 Managing Your Career (Scenario) Michelle has a new job and is learning to perform the tasks assigned to her. Different situations demand different decision-making processes. 1) Michelle finds a company directive that specifically restricts her from taking certain actions. This is a(n) ________. A) rule B) policy C) agenda D) procedure 2) Michelle eventually finds a problem that has no cut-and-dry solution. The problem is unique and is unlikely to occur again. This problem
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Organizational Structure Paper MGT 230 Organizational Structure Paper The selected organization for the topic is AAA Remodeling AAA Remodeling is a construction company that focuses on remodeling of residential homes along with weatherization on commercial and residential buildings. Description of organizational structure of AAA remodeling will be given. Two other organizational structures will be selected for the use of contrast and comparison. The organizational functions
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Organizational Structure Introduction Every organization needs to decide how to divide its work or activities‚ how to coordinate all work – related activities and how to control these activities to ensure that goals are achieved. The organization must consider its external environment and the internal systems and processes used to transform inputs to outputs. A manager of any organization must ensure consistency between the structure of the organization‚ the scale of its operations‚ the tasks at
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Organizational structure paper Chrystal Starlings XMGT/230 9-16-2012 Barri Brown In 1962‚ Sam Walton from Roger‚ Arkansas came up with the idea of opening a store that was different from the others. He decided to open up a store by the name of Wal-Mart. In the same year of 1962‚ the first Target store was also opened. The Target store was opened in the Minneapolis suburb of Roseville‚ Minn. by Dayton Hudson. The focus of Target was to have convenient shopping along with competitive discounted
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Organization Structure Paper Any successful company must rely on being well organized in order to be successful. The organization must have departments that have clear roles and descriptions on what each individual or department is assigned to do. Regardless of what the company or organization does‚ the organizational structure in each is similar somehow. This paper will discuss the organizations structure‚ and how the organizations functions create for a positive and encouraging environment for
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Introduction Structures designs are important for smooth operation in any organizations. In the history of organizational design‚ there are three traditional and three contemporary designs most well-known to the world. This essay will discuss all these six designs and its evolution pattern with extra attention to the use of team in each design. Theories Three traditional organizational designs include function structure‚ divisional structural and matrix structure. Functional structure puts groups
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effective organizational structure. In an effort to continue your company’s growth and vitality‚ I strongly recommend that Hydrobuck change organizational structure as Hydrobuck is now planning to design and produce motor in the 50-150 horsepower range. After careful consideration‚ I found the functional organization would be the best organizational structure for your company to reach your planned objective. Introduction to Functional Organization Functional Organizational Structure
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What evidence would Fred Bower need to determine the staffing and training needs of the organization? To determine the staffing needs of the Gainesville store‚ I recommend Fred Bower use statistical regression analysis and the Delphi Technique. Statistical regression analysis uses historical data to help make future decisions. In this case‚ the correlation of a higher employee count and financial success should be considered (Cardenas‚ 2017). Fred should do this by comparing the success of this
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