Unit Title: Principles of communication in adult social care settings Unit sector reference: PWCS 21 Level: 2 Credit value: 2 Guided learning hours: 17 Unit expiry date: 31/07/2015 Unit accreditation number: L/602/2905 Unit purpose and aim The unit introduces the importance of communication in adult social care settings‚ and ways to overcome barriers to meet individual needs and preferences in communication. This unit is aimed at those who are interested
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1 – Know the employment rights and responsibilities of the employee and employer 1. Identify four main points that would be included in a contract of employment. If possible‚ use an example contract to support your answer (feel free to obscure any confidential information). Place of work Job title Duties and responsibilities Salary 2a) List three key points of legislation that affect employers in a business environment. Employment rights Health and safety Data protection
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reaction to make sure the information has been understood so that you know whether you need to adjust your communication methods. Also it is important so that you can recognise any communication barriers such as language difficulties‚ hearing difficulties‚ visual impairments any physical difficulties affecting your communication. 2. Be able to meet the communication and language needs‚ wishes and preferences of individuals. 2.1 Find out an individual’s communication and language needs‚ wishes and preferences:
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Assignment for 201 (Level 2 Diploma in Care) C&G Q1 1.1 Identify 5 different reasons why people communicate. To give an explanation or pass on information Socialize Give warnings Planning Find out what people need (It’s a way of expressing their needs. Keep records/ contemporaneous records. Mentoring and supporting others). Q2 1.2 Explain how good communication can have a positive effect on the way a dental nurse interacts with: a. Colleagues Share information‚ ask and reply to questions‚ keep
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Outcome 1: Understand how to make and receive telephone calls. Learning objective Place in Assessment 1.1 Describe the different features of telephone systems and how to use them Question 1 Page 1 1.2 Describe how to follow organisational procedures when making and receiving telephone calls Question 2 Page 2 1.3 Explain the purpose of giving a positive image of self and own organisation Question 2 Page 2 1. Complete the table below with descriptions of at least two different features of a telephone system
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Diversity Level 2 Question 1: Define what is meant by ‘equality’. (AC 1.1) Equality is ensuring individuals or groups of individuals are treated fairly and equally and no less favourably‚ specific to their needs‚ including areas of race‚ gender‚ disability‚ religion or belief‚ sexual orientation and age. Promoting equality should remove discrimination in all of the aforementioned areas. Bullying‚ harassment or victimization are also considered as equality and diversity issues. Question 2: Describe what
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Unit four: Principles of supporting change in a business environment Assessment You should use this file to complete your Assessment. • The first thing you need to do is save a copy of this document‚ either onto your computer or a disk • Then work through your Assessment‚ remembering to save your work regularly • When you’ve finished‚ print out a copy to keep for reference • Then‚ go to www.vision2learn.com and send your completed Assessment to your tutor via your My Study area
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BUSINESS ADMINISTRATION Level 2 Unit two: Principles of providing administrative services Section 1 – Understand how to make and receive telephone calls 1. Complete the table below with descriptions of at least two different features of a telephone system and how / when they would be used. Feature How / when used 1. Computer telephone integration This option links two systems together‚ the computer and the telephone systems. When someone calls up‚ the telephone rings and a dialog
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that this Assessment document has 8 pages and is made up of 7 Sections. Name:theresa slator unit 1 level 2 business and adminSection 1 – Know the employment rights and responsibilities of the employee and employer 1. Identify four main points that would be included in a contract of employment. If possible‚ use an example contract to support your answer (feel free to obscure any confidential information). Employers name Where you will be working. Job Title Your Job Title Pay/hours
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|By pressing the transfer call button | | | | |2. Call Barring |By using a code‚ to bar premium rate calls and international calls. | | |But this doesn’t affect emergency numbers
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