80791-level-2-unit

Topics: Communication, Nonverbal communication, Writing Pages: 8 (1372 words) Published: October 25, 2014
Unit Title:

Principles of communication in adult social care settings

Unit sector reference:

PWCS 21

Level:

2

Credit value:

2

Guided learning hours:

17

Unit expiry date:

31/07/2015

Unit accreditation number:

L/602/2905

Unit purpose and aim
The unit introduces the importance of communication in adult social care settings, and ways to overcome barriers to meet individual needs and preferences in communication. This unit is aimed at those who are interested in, or new to, working in social care settings with adults.

Learning Outcomes
The learner will:

Assessment Criteria
The learner can:

1

1.1 Identify different reasons
why people communicate
1.2 Explain how effective
communication affects all
aspects of working in adult
social care settings
1.3 Explain why it is important
to observe an individual’s
reactions when
communicating with them

Understand why
communication is
important in adult social
care settings

Exemplification
Reasons may include:
 expressing and sharing
ideas, feelings, needs,
wishes and preferences
 obtaining and receiving
information
 getting to know each other
Effective communication can
affect:
 service provision
 teamwork
 participation, support and
trust
 empathy and shared
understanding
 recording and reporting
Importance of observing an
individual’s reactions may
include:
 to understand what an
individual is trying to
express
 to meet the individual’s
needs

© OCR 2010

1

Learning Outcomes
The learner will:

Assessment Criteria
The learner can:

Exemplification



2

Understand how to meet
the communication and
language needs, wishes
and preferences of an
individual

2.1 Explain why it is important
to find out an individual’s
communication and
language needs, wishes
and preferences
2.2 Describe a range of
communication methods

to identify any changes in
an individual’s needs
to enable effective
communication

An individual is someone
requiring care or support
Preferences may be based
on:
 beliefs
 values
 culture
Importance of finding out an
individual’s needs, wishes
and preferences may include:
 to enable effective
communication
 to understand what an
individual is trying to
express
 to understand an
individuals’ needs, wishes,
beliefs, values and culture
 to avoid the individual
feeling excluded
 to avoid the individual
becoming distressed,
frustrated or frightened
 to support the individual to
be fully involved in their
daily life
Communication methods
include:
Non-verbal communication:
 written words
 facial expressions
 eye contact
 touch
 physical gestures
 body language
 behaviour
 gestures
 visual aids e.g. flash cards,
pictures, symbols

2

© OCR 2010

Learning Outcomes
The learner will:

Assessment Criteria
The learner can:

Exemplification
Verbal communication:
 vocabulary
 linguistic tone
 pitch

3

Understand how to reduce
barriers to communication

3.1 Identify barriers to
communication
3.2 Describe ways to reduce
barriers to communication
3.3 Describe ways to check
that communication has
been understood
3.4 Identify sources of
information and support or
services to enable more
effective communication

Barriers may include:
 not understanding or being
aware of an individual’s
needs, wishes, beliefs,
values and culture
 not making communication
aids available or checking
they are working
 a noisy environment
 an uncomfortable
environment e.g. lighting,
temperature
 a lack of privacy
 different language, use of
jargon
Ways to reduce barriers may
include:
 understanding and being
aware of an individual’s
needs, wishes, beliefs,
values and culture
 supporting individuals to
communicate their needs
 avoiding using jargon in
written documents and
when speaking
 speaking slowly and clearly
 ensuring communication
aids...
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