Unit 1 Level 2

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Work 3
Introduction to communication in health, social care or children’s and young people’s settings. 1. Understand why communication is important in the work setting 1.1 Identify different reasons why people communicate:People communicate in order to establish and maintain relationships with others, to give and receive information or instructions, to understand and be understood, to share opinions, knowledge, feelings, emotions. 1.2 Explain how effective communication affects all aspects of own work: Communication at work gives cooperation. Effective communication is to understand service user and assist them in according to that. Nothing can be done properly without a complete communication. As a care worker, if I could not able to communicate with my service user because of communication barrier then the service would be unsuccessful. You have to communicate with your colleague to cooperate your work and make job to go smooth. 1.3 Explain why it is important to observe an individual’s reactions when communicating with them: Because from reaction or body language sometimes you can understand how they are feeling or reacting. It’s important to observe an individual’s reaction to make sure the information has been understood so that you know whether you need to adjust your communication methods. Also it is important so that you can recognise any communication barriers such as language difficulties, hearing difficulties, visual impairments any physical difficulties affecting your communication. 2. Be able to meet the communication and language needs, wishes and preferences of individuals. 2.1 Find out an individual’s communication and language needs, wishes and preferences: You need to make sure that you are able to communicate with the people in a different ways. People have a wide range of communication needs, which involve the consideration of many different factors such as: cultural background, language, self -confidence, physical ability. You need to...
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