Unit 001 Introduction to Communication in Health, Social Care or Children and Young Peoples Settings

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1.1
People communicate for many different reasons these include: to express what their needs are, to share information, to express their feelings, to socialise and build relationships with others, to ask questions and to share their experiences. People communicate to build and maintain relationships with other people. This is important as this communication can be used to gain knowledge, receive information, to give instruction or take instruction. Communication is also important to give encouragement out to help us achieve. We use communication to share our feelings, emotions and opinions with others. Communication is used to tell people what our needs are, without this our needs cannot be met. 1.2

Effective communication is important in the work setting as it ensures the information you are giving is correct and informative, this means there will be no possibility of mistakes being made. Nothing could be done consistently without the use of effective communication. To communicate effectively you need to make sure the right message is being sent to whom you are communicating with. The individual needs to understand the message you are putting across to be able to build relationships. These relationships will gain trust from the children, parents and colleagues. This will also develop your place in the work setting. As a child care worker I could not do my job properly without communicating with the children, their parents or my work colleagues. The needs of the child have to be met by using effective communication whether this is through speech or non-verbal communication e.g. body language or behaviour. 1.3

It is important to observe an individual’s reaction whilst communicating with them, because without paying attention to their facial and body language you will not fully understand how they are feeling and the communication is not successful. Only 70/80% of communication is verbal therefore you are missing out on a large section of the conversation if...
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