SHC 31 – 1.1 & 1.2
UNDERSTAND WHY EFFECTIVE COMMUNICATION IS IMPORTANT IN THE WORK SETTING
Identify the different reasons people communicate
It is a process by which two or more people exchange ideas, facts, feelings or impressions in ways that each gains a common understanding of the message
People communicate in order to establish and maintain relationships with others, to give and receive information and instructions, to understand and be understood, to share opinions, knowledge, feelings, emotions, to give encouragement and show others they are valued.
It can be used to express needs, share ideas and information; to reassure; to build relationships; socialise; to ask questions; to share experiences. Communication is an essential tool we use to meet the needs of the children we work with. It is a basic requirement to communicate with individuals and their families, other members of staff on a daily basis. Communicating with other staff members ensures effective team working and continuity of care.
We can also use communication to express needs and preferences and ensure they are met and it is a tool with which influence can be exercised on others. It can be used to bring out changes in attitudes, motivate people, establish and maintain relationships.
Communication is vital for seeking and providing information. It is crucial for developing positive relationships with children, young people and their families, colleagues and other professionals and it allows ideas to be conveyed clearly.
Explain how communication affects relationships in the work setting
Communication is a fundamental relationship-building skill in the workplace. It can affect people in two different ways with the workplace setting between colleagues and this could be positive or negative. Communicating positively helps colleagues build trust with each other. This could be in the area of deciding what to do if a child falls ill at the...