Shc 31, Nvq Health and Social Care
SHC 31: Promote communication in health, social care or childrens and young peoples settings 1. Understand why effective communication is important in the work setting
1.1
* To express needs; to share ideas and information; to reassure; to express feelings; to build relationships; socialize; to ask questions; to share experiences. * People communicate in order to establish and maintain relationships with others, to give and receive information and instructions, to understand and be understood, to share opinions, knowledge, feelings, and emotions, to give encouragement and show others they are valued. * Communication is an essential tool a carer can use to meet the needs of individuals. It is a basic requirement of my job role to communicate with individuals and their families, other members of staff on a daily basis. Communicating with other staff members ensures effective team working and continuity of care. It also ensures any health and safety issues are recognized and reported. All carers attend hand over at the beginning of each shift and also complete communication books after attending an individual, thereby keeping other staff informed and aware of current situations within the workplace. * Individuals communicate with carers to express their needs and preferences and to ensure they are met. As a carer I would discuss the options and choices available to the individual to allow them an informed choice with regards to their care.
1.2
* In order to work effectively with individuals and their families, and so we can plan for and meet their needs. It is essential to establish good relationships with a range of people. Relationships and communication skills go hand in hand. Practitioners who have good communication skills are likely to have strong relationships with individuals. This is because relationships are influenced by the body language, facial expression and ways in which others listen and talk to you, that is the way they
1.1
* To express needs; to share ideas and information; to reassure; to express feelings; to build relationships; socialize; to ask questions; to share experiences. * People communicate in order to establish and maintain relationships with others, to give and receive information and instructions, to understand and be understood, to share opinions, knowledge, feelings, and emotions, to give encouragement and show others they are valued. * Communication is an essential tool a carer can use to meet the needs of individuals. It is a basic requirement of my job role to communicate with individuals and their families, other members of staff on a daily basis. Communicating with other staff members ensures effective team working and continuity of care. It also ensures any health and safety issues are recognized and reported. All carers attend hand over at the beginning of each shift and also complete communication books after attending an individual, thereby keeping other staff informed and aware of current situations within the workplace. * Individuals communicate with carers to express their needs and preferences and to ensure they are met. As a carer I would discuss the options and choices available to the individual to allow them an informed choice with regards to their care.
1.2
* In order to work effectively with individuals and their families, and so we can plan for and meet their needs. It is essential to establish good relationships with a range of people. Relationships and communication skills go hand in hand. Practitioners who have good communication skills are likely to have strong relationships with individuals. This is because relationships are influenced by the body language, facial expression and ways in which others listen and talk to you, that is the way they