Introduction to communication in health, social care or children’s and young people’s settings 1.1 Identify reasons why people communicate
People communicate to express emotions, needs and wants, to get information across/ask for information or to get their point of views across 1.2 Explain how effective communication affects all aspects of own work Effective communication when working in a supporting role is necessary in being able to be as person centred as possible. From reading the persons care plan you can find out the best way to aid communication verbal or non-verbal, between both support worker and tenant. Communicating using daily records and staff communication books is essential to keep staff aware of the current status of tenants therefore when communicating in this way it is necessary to be as accurate as possible. Fostering good relationships with professionals and family involved with the person being supported require us to think about the way we communicate maintain that everything done is in the best interest of the tenant. 1.3 Explain why is it important to observe an individual’s reactions when communicating with them Allot of communication is expressed through body language, facial expression, gestures and tone of voice, the position of you to the other person can also affect communication therefore it is important to observe an individual fully and to make sure that you are aware of the individuals care plan and how they communicate 2.1 Find out an individual’s communication and language needs, wishes and preferences By looking through an individual’s care plan we can understand their level of language, any cultural background that may affect their preferences, their physical ability and make sure that the way we communicate is appropriate to the individual. Asking the individual, other staff and family and friends of the individual are ways in which we can get a better idea of the person’s needs, wishes and preferences When...
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