Promote Communication in Health, Social Care or Children’s and Young People’s Settings

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SHC 31: Promote communication in health, social care or children’s and young people’s settings

1.1) Identify the different reasons people communicate.
People communicate for a wide variety of reasons with others on a daily basis. Some of the main reasons we communicate are to share information, ideas, our feelings, our thoughts, our needs, as well as to be social with other people. Another reason is so we can offer support and promote relationships with families, young people, members of the workplace and whomever we may come into contact with.

People communicate to understand and to be understood. The two ways of which we communicate are verbal communication and non-verbal communication. With verbal communication we use our voices to speak to people. It is important to remember that when we are speaking to people, we need to change the way we speak and the vocabulary we use so that the person/people we are speaking to can understand us. For example, when speaking to a child, it is a good idea for you to get down to their level, use a soft tone of voice and have eye contact with them.

Verbal communication is important so we can speak to parents/carers, members of staff and other professionals from outside the work setting such as social workers to exchange information about the children in our care. This could be information about allergies, dietary needs, medical conditions, the child/children’s care and individual needs and any necessary family problems at home.

With non-verbal communication we use our bodies, text, images and possibly sign language. Non-verbal communication is also used to keep parents informed on school life in the form of school news updates on the school website, via school news letters and notice boards within the setting. It is also used in pupil school report, which is sent out to parents so they can see how their child is doing in school.

In a school setting communication is important as it is essential to ensure all...
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