Training and Development of Human Resource in Customs Excise and Preventive Service

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TRAINING AND DEVELOPMENT OF HUMAN RESOURCE IN CUSTOMS EXCISE AND PREVENTIVE SERVICE (CEPS) IN GHANA.

by

Frank Yawson Bsc. Admin (Hons.)
A Thesis submitted to the Institute of Distance Learning, Kwame Nkrumah University of Science and Technology in partial fulfillment of the requirements for the degree of

COMMONWEALTH EXECUTIVE MASTER OF BUSINESS ADMINISTRATION

Institute of Distance Learning, KNUST

May, 2009

DECLARATION I hereby declare that this submission is my own work towards the CEMBA and that, to the best of my knowledge, it contains no material previously published by another person nor material which has been accepted for the award of any other degree of the University, except where due acknowledgement has been made in text.

Frank Yawson Student # 20065922

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Certified by: Jude T. Adjoe (Mr.) Supervisor ---------------------Signature -----------------------Date

Certified by:

-----------------------------Head of Department

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ABSTRACT This study investigated the training and development practices at CEPS. The study aimed at finding out the nature of training and development policy of CEPS, the knowledge and level of awareness of the training and development policy among CEPS officers. It also aimed at examining how the training and development policy is being implemented and to determine what challenges CEPS faces in implementing its training and development policy in order to make recommendations for improving training and career resource development at CEPS. The study adopted the survey research method. Both qualitative and quantitative techniques were applied; the quantitative technique involved a questionnaire survey of CEPS officials whilst the qualitative technique involved an interview with Assistant Commissioner-Training and Chief CollectorAdministration and Human Resources at CEPS headquarters. The study revealed that CEPS has a training and development policy. It further revealed that the policy is adequate in content and the awareness of the training and development policy among the CEPS officials was high. It was also discovered that the current training and development practices, processes and procedures at CEPS were not at variance with the provisions of the policy and best practices of training and development but that the budgetary allocation for training was the key challenge in implementing the training and career development at CEPS. The study recommended among others the need for CEPS to urgently ensure the total implementation of its training and development policy to enhance the job skills of the staff for improved performance.

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DEDICATION To the memory of my late grandmother Efua B. Brianoo who sacrificed a lot to enable me start Secondary Education. Also, to my wife Viola and children Aba Benyima,

Aba Gyanba and Paakow for the enormous sacrifices they made to enable me come this far in my education.

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TABLE OF CONTENTS Content Table Page Declaration Abstract Dedication Table of contents List of tables List of figures ……………………………………… ……………………………………… ……………………………………… ……………………………………… ……………………………………… ……………………………………… Page i ii iii iv v ix x xi xii

List of abbreviations ……………………………………… Acknowledgment ………………………………………

CHAPTER ONE: 1.0 1.1 1.2 1.3 1.4 1.5 1.6 1.7 1.8 1.9

INTRODUCTION 1 1 6 6 7 7 7 8 8 9

Introduction Background to the Study Statement of the Problem Objective of the Study Purpose of the Study Research Questions Significant of the Study Scope of the study Organization of the Study Conclusion

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CHAPTER TWO: 2.0 2.1 2.2 2.2.1 2.3 2.4 2.4.1 2.4.2 2.4.3 2.4.4 2.4.5 2.4.6 2.4.7 2.5 2.5.1 2.5.2 2.6

LITERATURE REVIEW 10 10 13 16 19 19 21 23 24 24 28 29 30

Introduction Human Resource Management Training and Development Purpose of Training and Development Training Investments and Productivity...
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