Case Study: Recruitment and Selection Practices of HFC Bank (Gh) Limited

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RECRUITMENT AND SELECTION PRACTICES OF ORGANISATIONS, A CASE STUDY OF HFC BANK (GH) LTD.

by

DJABATEY, EDWARD NARTEY (PG 3057709)

A Thesis submitted to the Institute of Distance Learning, Kwame Nkrumah University of Science and Technology in partial fulfillment of the requirements for the degree of COMMONWEALTH EXECUTIVE MASTER OF BUSINESS ADMINISTRATION

April, 2012

DECLARATION I hereby declare that this submission is my own work towards the Executive Master of Business Administration and that, to the best of my knowledge, it contains no material previously published by another person nor material which has been accepted for the award of any other degree of the University, except where due acknowledgement has been made in the text.

Edward Nartey Djabatey (PG3057709)

…..……………….. Signature

……………….. Date

Certified by:

Mr. Kwaku Amofah

……………………. Signature

……………… Date

Certified by:

Prof. I. K. Dontwi Dean, IDL

……………………. Signature

…………… Date

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DEDICATION I dedicate the entire work to God Almighty, for taking care of my life throughout my education, and to my dear wife Mrs. Margaret Djabatey for her advice and support towards my success in education, and finally to my children: Lucy Fosuaa Djabatey, Vanessa Nana Denkye Djabatey, Cindy Tetetsu, Marion Gyamfua Djabatey, Emile Owusu Nuamah Djabatey and Davlyn Asabea Djabatey for their prayers. Finally to my parents Mr. Felix Doku Tetetsu and Mad. Florence Owusu for their support and encouragement.

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ACKNOWLEDGEMENT It is gratifying to express my indebtedness to some individuals who rendered me notable assistance to bring my project work to a successful completion. I also register my profound and heartfelt gratitude to my project coordinator Mr. Kwaku Amofah, a facilitator of the CEMBA Programme and a Lecturer/Research Fellow, School of Business and management Sunyani Polytechnic who painstakingly supervised the script by offering countless suggestions, guidelines and constructive criticisms. His pieces of advice, corrections and encouragement contributed momentously to the success of this work. My special gratitude goes to Mr. Moses Abusuasa Manu, the Operations Manager, HFC Bank Tamale Branch, Mr. Francis Awiagah of Rural Enterprise Project, Asiwa and Mr. Prince Kofi Nyarko of HFC Bank Techiman for their moral support and encouragement and all the relations who provided me with relevant materials and information needed for this work. Furthermore, I appreciate the assistance offered by staff of HFC Bank for their patience and their assistance in data collection. Finally, I am grateful to all respondents for their cooperation.

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ABSTRACT The purpose of this study was to assess the effectiveness of the recruitment and selection practices and procedures of HFC Bank, Accra. It was to find out the recruitment and selection practices of HFC Bank, the effectiveness of the recruitment and selection practices of HFC Bank, the challenges associated with the recruitment and selection practices of HFC Bank and ways to help improve human resource planning and development. The study obtained information from one hundred (100) respondents from staff of HFC Bank in the Greater Accra Region through the use of questionnaires. The results indicated that, advertising of job vacancies and employee referrals are mostly the mode for recruiting potential employees, it was also realized that the method used in the recruiting and selection process was very effective and moreover helped improve employee performance, the study revealed that the selecting and recruitment process are also characterized with lots of challenges. Among the recommendations made were that potential employees should all be treated fairly in the recruitment and selection process, more so employees must be appraised constantly to ensure that they improve upon their performance.

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