The Need for Employee Training

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Marsha Adolfo
Madolfo@capellauniversity.edu
BUS3004
Holly McCracken
May 19, 2013
The Need for Employee Training

Introduction
Businesses are constantly changing to keep up with the demand of the consumer. Investing in employee training is one way that management can invest in their future, and also ensure future success within the company. Training will promote employee productivity and engagement. As businesses grow and evolve to meet customer demands employees sometimes suffer due to the inability of the employer to properly train them. Although the costs may be more in the beginning it can actually increase a company’s revenue in the end. Successful training will focus on changing an employee’s attitude by developing their skills. The training team will be successful if they tie the training into the goals of the organization. “Many organizations have already shifted their thinking about the training function. They have seen for themselves that training is where skills are developed, attitudes are changed, ideas evolve and the organization is reinvented” (Daniels, S. 2003). The Need for Employee Training

The negative effects of not training employees is far greater than taking the time to train an employee. Employees who do not receive proper training have a higher risk of injury due to the lack of knowledge they have on their job functions. These employees also perform on a lower level due to being unsure of their role and how to do their job. “The company will experience declining sales if dissatisfied customers choose competitors who can provide quality products and appropriate service” (Amo 2013). These employees end up costing the company much more money, due to their lack of knowledge, than if they were given training that provided them with the skills they needed to be successful in their position. “Untrained employees cannot produce high-quality products” (Amo 2013). Employees who have the ability to perform well have a much higher sense of pride in their work and perform on a high level, this actually brings revenue into the company. An example of a successful training program can be found at Savvis Communication. In 2010 they created a new training program that revamped their on boarding process for their newly hired employees. By 2012 they had their new hires as full productivity within 90 days of their hire date. This was a 58% increase in productivity compared to their employees that had been hired before the new training program started ("Case study: Accelerating," 2012). Investing upfront in employee training is a factor in employee productivity and satisfaction, which will lead to an increase in employee retention and a higher return on investments. “The right employee training, development and education, at the right time, provides big payoffs for the employer in increased productivity, knowledge, loyalty, and contribution” (Healthfield). Employees who receive new employee orientation and training have a higher success rate than employees that are thrown into a new job without training. Employee Training Challenges

All businesses face different challenges when it comes to employee training. One of the challenges that companies face is deciding when to invest in training. They can invest upfront in employee training or use on the job training as needed. Companies may not want to spend a lot of money on employees that might not stay in their position for very long, as it may be a waste of monetary resources. It takes a lot of planning, time and resources for training, which can be difficult for some smaller companies that are limited in their staff and budget. Smaller businesses may not have the same training budget or staff that a larger company may have to build an effective employee training program. In order to be successful with employee training you have to get their buy in. You need to find out where the employee thinks there may be a problem and have them give an...
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