Hrm 420 Final

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Abstract
Willbros Group, Inc. is a global contractor specializing in energy infrastructure serving the oil, gas and power industries. Their offerings include engineering, procurement and construction, refinery turnarounds, pipeline construction, and pipeline to the US government and companies worldwide. Currently, Willbros employs over 3,000 employees of which 1,000 work in manufacturing locations across the states and the world. The manufacturing managers recently stressed the inconvenience of having employees going to Human Resources to update or seek benefit information which they can easily obtain online during breaks, lunch or off hours, but because of inadequate system knowledge, employees expressed the conform of going directly with an HR rep. The Center of Excellence is a system in which employees are able to view, update and apply to benefits at any giving time while HR concentrates in providing adequate developmental training in ways to seek growth and have strategic advantage. Directors of Human Resources are working closely with HR Representative to provide additional training for employees currently not using the center of excellence.

Amy Kates indicated in Re-designing the HR organization that there is an intention to allow a more strategic focus on talent management and organizational capability while systematizing and controlling the cost of transactional work (Kates, 2010). Currently, 60% of Willbros employees enjoy the ease of The Center of Excellence. Our goal and desire is provide the 40% of employees currently not utilizing The Center of Excellence with the tools and information that will enable them to use the Center of Excellent system at all times without the means of an HR Rep.

Table of Contents
Abstract 2
Table of Contents 3 Training Needs Assessment
Organization Analysis4
Task Analysis5
Person Analysis5
Lesson Plan, Transfer of Training, and Return on Investment
Detailed Lesson Plan…………………………………………...........................................................................6 Return On Investment………………….……………….…………………………....................................................................7 Transfer of Training……………………………………………………………………………………………………….…….…. 7 Section 3, Training Evaluation

Training Evaluation Design……………….……………........................................................................... 8 Methods, Summarative, Questionnaire, and Direct Observation...................................................................................................................................8 Section 4, Training methods

Self Study……………………………………………………………………................................................................ 9 Computer based…………………..……………………………………………........................................................10 Hands on……………………………………………………………………………………………………………………….…….…. 11

References………………………………………………....………………………………………………… …………………12-13 Appendix A Page 15
Appendix B Page16
Appendix C Page 17
Appendix D Page18

Willbros Center of Excellent
Training Needs Assessment

Willbros International: Human Resources Training for Center of Excellence for Employees not currently utilizing the resources provided. Our mission is to be a multi-billion dollar engineering and construction company with a diversified revenue stream, exposure to high growth opportunities and ability to achieve more stable and predictable results. (Willbros International., 2012)

Organizational Analysis
Management and HR Personal have complaint regarding the high interrupted traffic from its manufacturing employees having to handle HR matters during working hours instead of using the “Center of Excellence” website which is a source to seek, update and apply for HR matters in a fast and accurate manner. Diagnostic results indicated that 35% of Willbros...
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