Sandwich Blitz Case Study

As Lei has discovered issues regarding any discrepancies on different actions taking by different employees whether it be an employee reporting hours not yet worked and other duties that employees are expected to perform and are evaluated on that are not defined in a clear manner in the employee handbook it is clear that she must use the four step process of developing a bureaucratic control system. These steps are: setting performance standards, measuring performance, comparing that performance against the standards and looking for any deviations from it, and then taking action to correct problems and reinforce successful performance. Starting with the first step when developing the new section to address polices which are missing from the handbook, Lei must develop a standard. Standards being set levels of expected performance for the operating of Sandwich Blitz. To do this, she can have a meeting with different managers
This could become an issue because they could easily get paid for those hours and quit the job without working them, have some medical issue, or something else happen that would prevent them from ever fulfilling those hours. Also, for the other duties that are expected to be performed and evaluated there needs to be a set benchmark whereby performance can be assessed against. Next there needs to be methods of measuring performance set into place; theses could be written reports which include computer printouts and on-screen reports, oral reports could allow two-way communication between the store employees and the manager and the manager to higher level management. Finally, personal observation would be useful now that Dalman and Lei have their new level of management. They could send their district managers out to different stores at different times to perform internal audits of hour the employees perform, customer satisfaction, store cleanliness,