Sample of an Internship Report

[pic]

BHTM 450: Internship in Hospitality& tourism

Summer 9.10- Beirut campus

Prepared by: ………………………….

Presented to: Dr. Baghdadi Ibrahim

[pic]

Training at the F&B department

Summer 9/10

Dedication

………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………..

Table of content

Introduction

Fact sheet

Outlet summary sheet

Daily service duties

Practical techniques

Job breakdown

Conclusion

List of figures

Figure 1: the brochure of the restaurant

Introduction

The objective of this report is to highlight the practical face of hospitality and to conclude with recommendations to the university and hotel on how to ameliorate the hospitality program in LIU and on ameliorate the work procedures at the hotel. The frame of my work still theoretical and based on the comparison of what I studied in LIU to what I saw in hotel.

There are many books which talk of service procedures, service etiquette and customer service, I reviewed many of these books and resumed their content and compared it to the work procedures of the hotel and came out with conclusion.

Overview of the hotel
Safir Hotel is located in Raoucheh area , it is owned by Bellan Family. There are 8 F&B outlets in the hotel: El Fornayo, Views, Coffee shop, pool snack, executive lounge, mini bar and Banquet. The hotel has many facilitie like the swimming pool, the Gym, the Sauna and others.

Safir Hotel is a five stars hotel that provide international food   and high quality service . In addition to indoor dining, the hotel provides ODC to local market.

Fact sheet

Name El Fornayo

Location On the Main Lobby Level. Accessible through the Main Lobby and Street entrance.
Telephone Ext. 420

Manager Mr. Bassem

Concept Energetic bistro featuring a fusion of Italian / Californian cuisine in a fun and lively setting. Choose from a seemingly endless variety of delectable dishes. Generous... [continues]

Read full essay