Pizza Hut

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Executive Summary
This report is created as the term project for Principles of Management (MGT2900) in semester 1/2008 and in order to be the guideline for all people who are interested in the successful of Pizza Hut Company, one of the major leading fast food companies of the world. One of the functions which are the main key to be succeeded of Pizza Hut Company is Organizing. Being a large company, Pizza Hut has to manage its all employees and departments to be most efficient and most effective with as less mistakes as possible. In this report has divided into 3 parts. First part is introduction. This part will provide the information about company’s services and products such as all kinds of pizzas and other menus. Second part is the main part of this report which is all about the company’s organizing. In this part, you will see what all major concepts which Pizza Hut Company uses for its organizing in all levels of employees and each department are. Last part is conclusion and recommendations that come from our additional opinions which we hope to be useful for better organizing of the company in the future.

Table of Contents

Introduction……………………………………………………………………………………………1

Organizational Structure and design………………………………………………………2-7

Communication and Information Technology………………………………………..8-11

Human Resource Management………………………………………………………….12-16

Managing Organizational Change……………………………………………………………17

Conclusion and
Recommendations……………………………………………………………………………18-19

References……………………………………………………………………………………………20

Introduction
Pizza Hut started out as a pizza parlor opened up by two brothers, Dan and Frank Carney in Topeka, Kansas. Today, Pizza Hut serves over a million pizzas a day in more than 12,689 restaurants in 88 countries and makes it the number one pizza brand in the world. Pizza Hut is now being enjoyed in school cafeterias, sports arenas, major airports, shopping malls, and office settings. From the first day that it opened its doors, Pizza Hut Company has been the pizza market leader in the dine-in, delivery and take-away business. Its delicious pizza and attentive services have consistently been recognized by customers as the very best in the market. The most common food sold at the restaurants is the Pan Pizza, which usually comes in four different sizes included Personal Pan, Small, Medium and Large. They also come in a variety of toppings which consists of Meat Lovers, Pepperoni Lovers, Cheese Lovers, Veggie Lovers, Double Cheeseburger, Supreme, and Super Supreme, which is Pizza Hut's most expensive pizza. Pan Pizza has a thicker crust than most other commercially available pizzas. Moreover, Pizza Hut also has a number of side dishes including bread sticks, cheese sticks, cinnamon sticks, mozzarella sticks, onion rings, hot and mild chicken wings, and garlic bread. The company’s annual sales are in the billions. The growth of the company was due to a good product being delivered at a good price, offering perceived value and the most important is good organizing.

Organizational Structure and design of Pizza Hut Company
Organizational Structure is the formal arrangement of jobs within an organization. When managers develop or change the structure, they’re engaged in organizational design, a process that involves decisions about six key elements: Work Specialization, Departmentalization, Chain of Command, Span of Control, Centralization and Decentralization, and Formalization.

Pizza Hut Company also uses these six key elements as the basic of organizing its whole organization.
Work Specialization is referred to dividing work activities in an organization into separate job tasks. Pizza Hut Company focuses on increasing its productivity by using work specialization because the company believes that each individual employee specialize in doing part of an activity rather than the entire activity. Therefore, Pizza Hut Company has divided its...
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