POST GRADUATION DEPARTMENT OF BUSINESS ADMINISTRATION
MIS OF ICICI BANK
By Group 3
-Deepti Achpalya -0918111
At the first instance I owe my gratitude and express my hearty and sincere thanks to DR. K. Nirmala Prasad, the principal of M.O.P. Vaishnav College for Women, Chennai-34, for giving me an opportunity to get trained at ICICI Bank.
I owe my thanks to Dr. Lalitha Balakrishnan and Mrs.Sonia my faculty advisors and all other lecturers of MBA Department for parting their valuable guidance in completing this project successfully. I consider myself very fortunate to be able receive a practical exposure in the field of MIS in this reputed organization.
I express my sincere thanks to Mr. Gopal Gera, Mr.Mark and Mr.Shankar for giving me an opportunity to understand the systems and processes in this prestigious company and for providing valuable inputs and explaining in great detail the various facts of functions and workings of their banking aspect.
I also thank all the other staffs of all the departments of the company for extending their kind and whole-hearted co-operation and assistance during my Internship training.
TABLE OF CONTENTS
MIS OF ICICI BANK1
TABLE OF CONTENTS3
MANAGEMENT INFORMATION SYSTEM5
APPLICATIONS OF MIS5
ORGANISATION MANAGEMENT CHART:12
MANAGEMENT INFORMATION SYSTEMS IN BANKING14
INFORMATION SYSTEM IN ICICI BANK:15
ORGANIZATION COMPUTING RESOURCES:16
ORGANIZATION TRANSACTION PROCESSING SYSTEM:17
ORGANISATION TRANSACTION PROCESSING SYSTEM:27
SUMMARY AND CONCLUSION31
An information system is comprised of all the components that collect, manipulate, and disseminate data or information. It usually includes hardware, software, people, communications systems such as telephone lines, and the data itself. The activities involved include inputing data, processing of data into information, storage of data and information, and the production of outputs such as management reports.
MIS creates an evolution in whole world in every business and so in banking system. Organizations have been developing and implementing computer-based management information systems (MIS) at an increasing rate for the last 35 years. However, evidence indicates that many computer-based MIS are not as successful as they should be and many may be considered failures.
There has been much research to investigate organizational factors, individual differences, user involvement and their relationship to MIS success, and in particular, one indicator of MIS success, user information satisfaction (UIS). Little attention, however, has been paid to whether UIS for any particular MIS varies for users from different organization functions and different management levels within an organization.
This paper reports the results of a field study of MIS in ICICI Bank. ICICI bank has successfully utilised its MIS in providing banking products to its customers and also in improving its organisational efficiency. It is one of the few banks which adapts quickly to the changing environment and keeps pace with the ever changing technology.
MANAGEMENT INFORMATION SYSTEM
Definition: A Management Information Systems (MIS) is
• An integrated user machine system
• For providing information
• To support operations, management, analysis and decision making functions in an Organization
The system utilizes
• Computer hardware and software
• Manual procedures
• Models for analysis , planning , control and decision making
• A database