Trouble Shooting Information Systems at the Royal Hotel

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Trouble shooting information systems at the Royal hotel
ITC 6020 - Information Systems Design and Analysis

Table of Contents
Case overview.........................................3
Discussion Question Answers...........................................3-7 Alternatives analysis.....................................7
Conclusion........................................8

Case overview
Blake Cantera is a MBA student who took his first internship with Fancy Consultants & company (FC) during summer break. While a nimble and small, FC afforded the opportunity to with large clients on cutting-edge projects. Blake entered the company and immediately gets assigned to his first account right after a brief company’s introduction and two weeks orientation. Working as a junior consultant, Blake was in charge of giving proposals in hotel maintenance managements and solving services problems of a boutique hotel client. The client was called “Royal hotel”, located in NYC offering luxury services for executive clientele visiting Manhattan on business. After identified hotel’s problem, Blake gave a bunch of high-tech solutions which included a Rapid Response module, quality control system, preventative maintenance module, and the Reporting Module. However, Blake was unexpectedly withdrawn from his first task prior to the upcoming roll-out and implementation and was called back again just a couple weeks later because of the poor performance of new information system running. Blake’s boss GM hotel was extremely unsatisfied with that.

Main reasons for the failure—people factors
Inexperienced Blake and Employees’ attitudes
The information system is the combination of software, hardware, data, people, and procedures. In a broad sense, the information system is used to refer not only to the information and communication technology (ICT) that an organization uses, but also to the way in which people interact with this...
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