Importance of Teams
Importance of Teams
Christina DeBruyn
HCS/325
June 9, 2013
Joan Ralph Webber
Importance of Teams
In my organization teams serve several purposes. The workload is not only divided between capable members, also allowing new ideas, and a steady stream of how things will be complete. In a health care office setting, inside may be three to four individuals, which these three to four people make a team. An office that has a team have a much better chance of finding errors or data entry mistakes, which may only have been overlooked once with one individual in that department.
Organizations that have teams built like glue, and that work together, can often turn a difficult job into a much easier one to accomplish as a team The increased level of calls coming into the Call Center, if the employees were put into groups this way seems most effective because each individual’s workload becomes lightened and less stress. As for example, the funds for the department could be put away, therefore improvements for the phone system can be effective, and calls coming to the facility can be assigned to the appropriate locations. Questions or concerns about billing could be assigned to a group of individuals in the organization, although any questions in regard to insurance must be sent to a different line, by another group of staff. When the call volume is high inside the organization staff from one group can be sent to a higher expertise area to help high hit calling departments that helps alleviate staff’s pressure and the waiting time for consumers can be reduced (Sevcik & Wetzel, 2009).
Staff working in my organization will be divided into areas such as expertise and specialty. Staff members who are aware of financial aid questions or information about insurance, these individuals can handle calls in regard to those topics. Any callers that may have questions about where and how to pay their bills, or even arranging payment method will be transferred to the
Christina DeBruyn
HCS/325
June 9, 2013
Joan Ralph Webber
Importance of Teams
In my organization teams serve several purposes. The workload is not only divided between capable members, also allowing new ideas, and a steady stream of how things will be complete. In a health care office setting, inside may be three to four individuals, which these three to four people make a team. An office that has a team have a much better chance of finding errors or data entry mistakes, which may only have been overlooked once with one individual in that department.
Organizations that have teams built like glue, and that work together, can often turn a difficult job into a much easier one to accomplish as a team The increased level of calls coming into the Call Center, if the employees were put into groups this way seems most effective because each individual’s workload becomes lightened and less stress. As for example, the funds for the department could be put away, therefore improvements for the phone system can be effective, and calls coming to the facility can be assigned to the appropriate locations. Questions or concerns about billing could be assigned to a group of individuals in the organization, although any questions in regard to insurance must be sent to a different line, by another group of staff. When the call volume is high inside the organization staff from one group can be sent to a higher expertise area to help high hit calling departments that helps alleviate staff’s pressure and the waiting time for consumers can be reduced (Sevcik & Wetzel, 2009).
Staff working in my organization will be divided into areas such as expertise and specialty. Staff members who are aware of financial aid questions or information about insurance, these individuals can handle calls in regard to those topics. Any callers that may have questions about where and how to pay their bills, or even arranging payment method will be transferred to the
References: Biro, M. M. (2011). The Five Steps to Improve Your Performance. Retrieved from http://www.glassgoor.com/blog/steps-improve-performancereviews Mobley, K. (2012). Problem solving techniques for a high-performance team. Retrieved from http://www.reliableplant.com/Read/14690/high-performance-team Sevcik, P., & Wetzel, R. (2009, June). 5 Steps to Improve Performance and save Your Job. Retrieved from http://wwwnetworkworld.com/community,mode/36871 Sugarman, K. (2004, June). Understanding the Importance of Teamwork. Brian Mackenzie’s Successful Coaching(1745-7513/13), 4. Retrieved from http://www.brianmac.co.uk/articles.scni13a2.htm