Impact of Ict on Atms

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Table of Contents

CHAPTER ONE

CHAPTER ONE1
1.0Introduction2
1.1Background of the study2
1.2.Statement of the problem.2
1.3.Objectives of the study3
1.3.1.General Objectives3
1.3.2Specific objectives3
1.4.Research Questions3
1.5.Significance of the study3
1.6.Theoretical Framework4
CHAPTER TWO7
2.0.LITERATURE REVIEW7
2.1.Introduction7
2.2.Past studies / Main Review in area of Research.7
2.3.Critical Review9
CHAPTER THREE10
3.0 RESEARCH DESIGN AND METHODOLOGY10
3.1.Introduction10
3.2.Research Design10
3.3.Data Collection Instruments11
3.4.Data Collection Methods12
3.5.Data Analysis Procedure12
CHAPTER FOUR13
DATA RESULTS & INTERPTRETATION13
4.1.Data Results13
4.2.Interpretation of data17
CHAPTER FIVE18
5.0.Analysis & Conclusions Of Findings, And Recommendations18 5.1.Introduction18
5.2.Discussion And Interpretation Of Findings18
5.3.Conclusions19
5.4Recommendations19
5.5Suggestion19
Appendix21

Introduction

Information Technology has over the last four decades made a tremendous impact on the organization affecting products, services, and the business processes at large. Firms have basically found out opportunities to use the Information Technology to reduce their costs, improve quality and increase their efficiency towards serving their customers. From other individual cases, its evident that investments in Information Technology has provided a greater competitive advantage to the firms. In the Paper, we try to present the effects of early bank investments in Automated Teller Machines (ATM)

2 Background of the study

Few studies have attempted to measure the effects of investments in information technology (IT) applications using measures that are familiar to managers. In general, the vast literature suggesting that information technology investments can provide firms with competitive advantages is unsupported by strong empirical evidence. This paper reports on empirical study of the effects of the early adoption of the ATMs by banks, on demand deposit market share and employee efficiency. The results suggest that for some banks, ATM adoption increased employee efficiency and early adoption resulted in market share gains. Efficiency gains were greater for large banks and banks that grew rapidly, while early adoption resulted in market share gains in states with certain banking regulations. The results supports assertions that attributes of the technology, the firm and the industry determine whether competitive advantages result from IT investments.

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3 Statement of the problem.

Before the introduction of ATMs banking halls were overwhelmed and congested with queues of customers wishing to do one transaction or the other, these transactions would either be cash withdrawal, cheque and cash deposit, checking of account balances and other general enquires. However, this trend since investment in Information Technology and the introduction of ATMs. There were various challenges faced with the introduction of ATMs in banking. Some of these included putting the staff for fear of retired early and unemployment, having witnessed the rationalization and restructuring of branches earlier, as well as fear of the unknown. With the introduction of the ATMs some of the benefits realized included automatic of several tasks, more efficient service, decongestion of banking halls and faster turnaround time for cash withdrawal transactions.

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4 Objectives of the study

Being an action-oriented research, this study aimed at investigating the general as well as specific objectives stated as follows:. 1.
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1 General Objectives

To evaluate the effects of Automated Teller Machines (ATMs) on banking.

2 Specific objectives

i) To establish whether ATMs...
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