Ict and Banking Industry

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  • Topic: Bank, Online banking, Credit union
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A
PROJECT REPORT ON
THE EFFECT OF INFORMATION AND COMMUNICATION TECHNOLOGY ON THE EFFECIENCY OF BANKING INDUSTRY (IN UDAIPUR CITY)

IN THE PARTIAL FULLFILLMENT OF THE REQUIREMENT FOR MASTER OF BUSINESS ADMINISTRATION (MBA) 2007-2009

PACIFIC INSTITUTE OF MANAGEMENT, UDAIPUR
Post Box No. 12, Pratap Nagar Extension, Airport road Udaipur-313003 Ph: 0294-2491340 E mail: pimanagement@rediffmail.com,pimplacement@rediffmail.com

Submitted by: Submitted to: Chanda Joshi Mr. Dhiraj Jain
MBA Part-2 Asstt. Professor, PIM

ACKNOWLEDGEMENT

Industrialists in professional life are likely and keenly aware of their sense of indebtness to many people who have stimulated & influenced their intellectual development in ordinarily. The feeling is formally expressed in customary gestures of acknowledgement therefore it seems only right to acknowledgement my gratitude with sense of veneration to the almighty & various people helped me to work in systematic & smoother manner. I would like to express my profound thanks to all the respondents who were co-operative enough and spared their valuable time in filling up the questionnaire. Words are not in lexicon to express my sincere sense of gratitude for my mentor, elite guide and path Mr. Dhiraj Jain and, Prof. B.P SHARMA (Director, pacific institute of Management) whose valuable guidance instigating encouragement creative thoughts & constructive criticism had helped me to accomplish this research work successfully.

CHANDA JOSHI

PREFACE

The explosive growth of information and communication technology (ICT) is swiftly changing the banking industry and stern competition between the increasing numbers of banks has resulted in high investment on ICT. This report discusses the effect of ICT on banking industry (service) in Udaipur city with reference to public and private banks. Two Questionnaires were used to collect data from diverse customers and bank employees separately; the customers and bank employees accept as true that ICT has an effect on banking industry in India. The results of study undoubtedly show the massive impact of ICT on the performance of the banking industry in India.

INDEX

PARTICULARS DESCRIPTION 1. ACKNOWLEDGEMENT
2. PREFACE
3. EXECUTIVE SUMMARY
4. INTRODUCTION
5. INDUSTRY PROFILE
6. RESEARCH METHODOLOGY
7. DATA INTERPRETATION
8. FINDINGS,CONCLUSIONS
9. RECOMMENDATIONS
10. QUESTIONNAIRE
11. BIBLIOGRAPHY

EXECUTIVE SUMMARY

Advances in the banking sector have ushered in an era of multi – product and multi – service being delivered using multiple yet integrated channels. The use of information and communication technology (ICT) is on the increase and encompasses nearly the entire gamut of banking operations. Rising competition and customer expectations have compelled top management implement, and continuously upgrade, agile scalable ICT practices and solutions. The enormity and range of banking services combined with the complexity of integrated and ICT – enabled delivery mechanisms require comprehensive partnerships to be forged between banks and providers of ICT solutions.

ICT has a crucial role to play in the financial sector in at least three main areas: improving the range and efficiency of banking services available to customers, lowering costs increasing the efficiency of capital...
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