Rooms and Housekeeping Standard Operating
Housekeeping
Standard Operating Procedure
Update: 01.07.08 / CO-HK-SOP-Index
Hotels & Resorts Housekeeping SOP Index
Code Topic
Daily Services
1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. 16. 17. 18. 19. 20. 21. 22. 23. 24. CO-HK-SOP-001 CO-HK-SOP-002 CO-HK-SOP-003 CO-HK-SOP-004 CO-HK-SOP-005 CO-HK-SOP-006 CO-HK-SOP-006.2 CO-HK-SOP-007 CO-HK-SOP-008 CO-HK-SOP-009 CO-HK-SOP-010 CO-HK-SOP-011 CO-HK-SOP-012 CO-HK-SOP-013 CO-HK-SOP-014 CO-HK-SOP-015 CO-HK-SOP-016 CO-HK-SOP-017 CO-HK-SOP-018 CO-HK-SOP-019 CO-HK-SOP-020 CO-HK-SOP-021 CO-HK-SOP-022 CO-HK-SOP-023 Sequence of the Daily Room Cleaning Service Room Attendant/Room Maid Tasks and Responsibilities Key Control Procedure Work Assignment Sheets General Safety Tips How to enter a Guest Room Guest Room Service Standards/Requirements Cleaning and Dust Techniques Make up of a Guest Room DHR Guest Room Amenity Setup - Group Standard Restocking of Mini-Bar “Lost and Found” Closet/Pantry Supply Turndown Service Room Status Definitions Master Key Handout Procedures The Professional Maid - a HK Glossary The Professional Maid - Cleaning Techniques Supervisor - Bathroom Inspection Supervisor - Room Inspection Linen Control Procedure Public Area Cleaning Procedures Guest Complaint and Request Handling Telephone Handling
Housekeeping Department Reports
25. 26. 27. 28. 29. 30. 31. 32. 33. 34. 35. CO-HK-RP-001 DCO-HK-RP-002 CO-HK-RP-003 CO-HK-RP-004 CO-HK-RP-005 DCO-HK-RP-006 CO-HK-RP-007 CO-HK-RP-008 CO-HK-RP-009 CO-HK-RP-010 CO-HK-RP-011 Rooming List for Room Maids Room Status Check List (Floor Supervisor) Daily Mini-Bar Inventory Report - Store Requests Mini-Bar Price List - Sample ‘Lost & Found’ Tag Cleaning Schedule Public Areas (Public Cleaner) Daily Mini-Bar Sales Report (all Rooms) Room Maid Checklist Report - Room Status/Linen Guest Laundry Checklist (Floor Supervisor/Clerk) Room Status Report Sending & Returning of Laundry (Room Boy)
© This material is copyright protected and is property of
Standard Operating Procedure
Update: 01.07.08 / CO-HK-SOP-Index
Hotels & Resorts Housekeeping SOP Index
Code Topic
Daily Services
1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. 16. 17. 18. 19. 20. 21. 22. 23. 24. CO-HK-SOP-001 CO-HK-SOP-002 CO-HK-SOP-003 CO-HK-SOP-004 CO-HK-SOP-005 CO-HK-SOP-006 CO-HK-SOP-006.2 CO-HK-SOP-007 CO-HK-SOP-008 CO-HK-SOP-009 CO-HK-SOP-010 CO-HK-SOP-011 CO-HK-SOP-012 CO-HK-SOP-013 CO-HK-SOP-014 CO-HK-SOP-015 CO-HK-SOP-016 CO-HK-SOP-017 CO-HK-SOP-018 CO-HK-SOP-019 CO-HK-SOP-020 CO-HK-SOP-021 CO-HK-SOP-022 CO-HK-SOP-023 Sequence of the Daily Room Cleaning Service Room Attendant/Room Maid Tasks and Responsibilities Key Control Procedure Work Assignment Sheets General Safety Tips How to enter a Guest Room Guest Room Service Standards/Requirements Cleaning and Dust Techniques Make up of a Guest Room DHR Guest Room Amenity Setup - Group Standard Restocking of Mini-Bar “Lost and Found” Closet/Pantry Supply Turndown Service Room Status Definitions Master Key Handout Procedures The Professional Maid - a HK Glossary The Professional Maid - Cleaning Techniques Supervisor - Bathroom Inspection Supervisor - Room Inspection Linen Control Procedure Public Area Cleaning Procedures Guest Complaint and Request Handling Telephone Handling
Housekeeping Department Reports
25. 26. 27. 28. 29. 30. 31. 32. 33. 34. 35. CO-HK-RP-001 DCO-HK-RP-002 CO-HK-RP-003 CO-HK-RP-004 CO-HK-RP-005 DCO-HK-RP-006 CO-HK-RP-007 CO-HK-RP-008 CO-HK-RP-009 CO-HK-RP-010 CO-HK-RP-011 Rooming List for Room Maids Room Status Check List (Floor Supervisor) Daily Mini-Bar Inventory Report - Store Requests Mini-Bar Price List - Sample ‘Lost & Found’ Tag Cleaning Schedule Public Areas (Public Cleaner) Daily Mini-Bar Sales Report (all Rooms) Room Maid Checklist Report - Room Status/Linen Guest Laundry Checklist (Floor Supervisor/Clerk) Room Status Report Sending & Returning of Laundry (Room Boy)
© This material is copyright protected and is property of