Health Services

Only available on StudyMode
  • Download(s) : 33
  • Published : April 16, 2013
Open Document
Text Preview
TQM IMPROVEMENT PLAN PAPER
TABLE OF CONTENTS

I. Executive Summary2
II. Area Profile
A. Vision Mission3
B. Organization Structure4
C. Address/Location5
D. Products/Services5
III. Competitors8
IV. Statement of the Problem
E. Objective9
V. Date Gathering
F. Questionnaire10
G. Results and Interpretation11
VI. Review of Related Literature23
VII. Tools for Quality Improvement
H. Affinity Diagram26
I. Fishbone Diagram28
J. Pareto Diagram31
VIII. Conclusion33
IX. Recommendation34
APPENDIX
I. Executive Summary

The purpose of this study is to identify the weak points of the FEU-University Health Service. The objective of this improvement paper is to determine if the University Health Service is properly performing their sworn commitment and services offered to the FEU Community. The researchers distributed survey questionnaires to 100 FEU IABF students to gather facts and information about the University Health Service. The researchers also conducted web-based research like articles and journals about University Health Service. Through this, they were able to relate the FEU-UHS to the other Health Service of some universities in the Philippines when it comes to the methods and guidelines they follow, materials or equipments of their own laboratories and the professionalism of the doctors and staffs. The major finding of the surveys showed that a large number of students usually encountered problems when it comes to delayed appointments, difficulty in the claiming the laboratory results and reception. To pinpoint the problems of the FEU-University Health Service, the researchers used some of the tools for quality improvement such as the Affinity, Pareto and Fishbone Diagram. This are used to collect related data and prioritize types or sources of problems to be able to present a chain of cause and effect. This will help in selecting the direction for improvement and to enable the researchers to brainstorm and contribute ideas for conclusions and recommendations. From the findings, the researchers recommend adding more staffs will improve the system in claiming the laboratory results and to immediately accommodate the students and faculty with their concerns and to avoid delayed in their appointments. The researchers also recommend expanding the University Health Service and adding more rooms and equipments to accommodate the growing population of FEU students.

II. Area Profile

A. Vision and Mission

The University Health Services is committed in providing quality medical care services and comprehensive health and wellness education to support the development and enrichment of students, faculty and employees. The whole FEU community has access to the medical and dental care provided by UHS at no cost. The vision of UHS is to be the premier university health care resource by providing professional and accessible health care and wellness services to FEU students, faculty and staff. In conjunction with the university’s leadership, UHS expresses its strong desire to create a campus-wide environment that will facilitate student health, wellness, and personal fulfilment as a fundamental part of the academic mission.

B. UNIVERSITY HEALTH SERVICES ORGANIZATIONAL CHART
Organization Structure
MICHAEL M. ALBA, PhD PRESIDENT

MIGUEL CARPIO, PhD VICE-PRESIDENT for ACADEMIC SERVICES

BLANCA D. DESTURA, MD DIRECTOR

MELODIA REYES, RN
Section Head Nurse
GERALDINE E. CANOZA, RMT
Clerk II

MARVIN R. BAUTISTA, RN
Clerk I

PABLITO DY JR., RN
Clerk I
ARIEL AQUINO, MD
Radiologist
ROEL MALLARI, DMD
School Dentist II

LAARNI P. USITA, DMD
School Dentist II

JESSIE BAUTISTA,...
tracking img