Health and Social Care

Topics: Communication, Nonverbal communication, Writing Pages: 6 (822 words) Published: December 18, 2012
Health and Social Care

In this assignment, you will complete tasks to demonstrate your understanding of the importance of communication in adult social care settings, and ways to overcome barriers to meet individual needs and preferences in communication. You will also address the issue of confidentiality. TASKS

There are two task to this assignment.

Short answer questions

1.1, 1.2, 1.3, 2.1, 2.2, 3.1, 3.2, 3.3, 3.4
4.1, 4.2, 4.3, 4.4

1. Describe two methods of verbal communication other than one-to-one conversation.

Hand over.
Staff meetings.

2. Describe two methods of non-verbal communication.

Body Language - Position, Facial Expressions & Gestures.
Writing/Reading - Emails, Letters & Care Plans.

3. Identify five different reasons why people communicate.

To express how their feeling.
To show emotion.
To get views across.
To Pass on Important Information.
Making sure their Needs & wishes are known.


Health and Social Care

4. Give two reasons why it is important to observe the reactions of an individual using the service when you are communicating with them.

It is important to observe the reactions of the individual so that you can be sure they are happy with what you've discussed and that they fully understand.

5. Explain why it is important to find out about an individual’s: •

Communication and language needs.

It is important to know so that any problems can be identified and dealt with accordingly to their needs.

Wishes and preferences.

It is important so that the care and support needed is known & Effective for the individual.

6. Explain how good communication can have a positive effect on the way a social care worker interacts with: •


it is really important that they communicate well with each other. They need to be able to advocate for those they care for and it's impossible to do without communicating clearly with one another, explaining things well and being open to opinions/advice from colleagues. •

Individuals using the service and carers.

Good Social Carer/Client communication is absolutely essential to assure care needs are recognised and fulfilled.

Other professionals.

It is important to communicate with health professionals to ensure we have as much information as we need to make life as comfortable as possible for the client.


Health and Social Care

7. Identify three examples of barriers to communication, and describe ways each barrier could be reduced. Barrier:

Different Language
How it can be reduced:

This could be reduced by using gestures, pictures & even being warm & encouraging - by repeating the person's words with a smile to check understanding.


Learning Disability
How it can be reduced:

This could be reduced by Repeating things as often as necessary & by responding at the right level.


Visual Impairment
How it can be reduced:

This could be reduced by using touch to communicate concern, Sympathy & interest. Also by the tone of your voice rather than facial expressions.

8. Describe two ways to check that communication has been understood by all involved.

The most straight forward way to do this would be to ask the person to recap on what you have discussed. You could also rephrase what you have just said and check with the person that they have understood.


Health and Social Care

9. Identify three services, or sources of information and support that enable effective communication in an adult social care setting.

Care Quality Commission services.
Opticians services.
Dentist services.

Create a poster about confidentiality which can be used in an adult social care setting. The poster must: •

Give a definition of the term...
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