Flow Chart
Application Exercise # 1 (Common to session1 to 5) (50 marks)
A. Draw a flow chart of any one function/process in your organization. (Marketing, Operations,
Finance, Accounting, Human Resources and Information Systems)
Use special symbols to draw the flow process chart for the above question
Analyze the flow chart drawn above using the basic question. (How, What, When, Where &
Who)
Suggest improvements for increasing the efficiency or effectiveness of the above chosen function. B. For the function/process chosen, measure WIP and throughput and calculate cycle time of the operation applying Little’s law.
Analyze reduction possibility of cycle time
C. For the function/process chosen, identify all possible sources of variability. For any one source of variability, list the likely reasons. Identify the corrective action to ensure the permanent removal of these reasons from the system.
Solution A: The process that I am choosing is of broking account opening in our new Wealth Advisory co. 1) Account opening forms sent to the client along with all the other necessary forms with cross marked at places where the client needs to sign, for client convenient since the form has more than 25 signatures including other additional documents which are not part of the account opening form. – Day 1 2) The form would be with the client for 3-4 days since it had too many signatures and the form was very confusing. – Day 1 - 4 3) After the form is received from the client, the form is scrutinized and its sent back to client since the signatures are missed the next day. – Day 6 4) After 2 days forms received again after all the necessary changes. – Day 8. 5) Day 9 – Day 11 the form is with SA as WIP since there are other internal process that needs to be fulfilled before the form goes for account opening like PSE limit, brokerage charges, EA mapping etc. 6) Day 12 the form reaches the account opening unit. 7) Day 13 the form
A. Draw a flow chart of any one function/process in your organization. (Marketing, Operations,
Finance, Accounting, Human Resources and Information Systems)
Use special symbols to draw the flow process chart for the above question
Analyze the flow chart drawn above using the basic question. (How, What, When, Where &
Who)
Suggest improvements for increasing the efficiency or effectiveness of the above chosen function. B. For the function/process chosen, measure WIP and throughput and calculate cycle time of the operation applying Little’s law.
Analyze reduction possibility of cycle time
C. For the function/process chosen, identify all possible sources of variability. For any one source of variability, list the likely reasons. Identify the corrective action to ensure the permanent removal of these reasons from the system.
Solution A: The process that I am choosing is of broking account opening in our new Wealth Advisory co. 1) Account opening forms sent to the client along with all the other necessary forms with cross marked at places where the client needs to sign, for client convenient since the form has more than 25 signatures including other additional documents which are not part of the account opening form. – Day 1 2) The form would be with the client for 3-4 days since it had too many signatures and the form was very confusing. – Day 1 - 4 3) After the form is received from the client, the form is scrutinized and its sent back to client since the signatures are missed the next day. – Day 6 4) After 2 days forms received again after all the necessary changes. – Day 8. 5) Day 9 – Day 11 the form is with SA as WIP since there are other internal process that needs to be fulfilled before the form goes for account opening like PSE limit, brokerage charges, EA mapping etc. 6) Day 12 the form reaches the account opening unit. 7) Day 13 the form