Communication and Effective Communication
Khaled Nashaat Mamdouh
HROB 501- M9- ID: 7-3691
Dr. Ahmed Amin
January, 21st, 2007
Determining or figuring out the level of importance of communication in any organization or even between people in their daily lives is fairly impractical. No one can ever resolve the significance of communication because it is such a gigantic topic with many different definitions and understandings. Also communication and gaining communication and interpersonal skills is again such an "easier said than done" profession. Communication is such an essential skill –could be even considered a talent given to certain people instinctively-. Miscommunication could cause to disasters not only in organizations but even in real life. If for example an employee understands a message delivered to him/her by their manager and ended up acting the way they thought the manager meant it could lead to a true catastrophe. In real life, examples may vary from aviation tragedies, car accidents and so on http://www.wilbers.com/elemcom.htm Schermerhorn, 2005.
Large organizations and even multi-nationals have been always massive concerns about communication conflicts, communication barriers, carrying out the communication process as efficient and as fast as possible and the right choice of communication channels. There is also another implication in communication which is the term which is called "effective communication". Effective communication is another sub-topic under the big communication topic which represents the process of communication carried in the fastest, most efficient manner achievable. Effective communication is the case when the message is delivered and is fully understood by the receiver of the message. Schermerhorn, 2005.
B. LITERATURE REVIEW
I. THE COMMUNICATION PROCESS
"Communication is central to all human social behavior" said the Communication: process and leadership research done by the Cooperative Extension Service in Iowa State University. Human social contact between the people in any society must involve communication. In other words humans are unable not socially interrelate together unless they communicate through communal representations. http://www.soc.iastate.edu/extension/publications/Soc2.pdf Of what is the concern in this paper is the communication in organizations. The term communication is a very broad term and has many definitions and explanations. The most exact and precise definition for communication is that communication is an "interpersonal process of sending and receiving symbols with messages attached to them". It is the art of being able to structure and transmit a message in a way that another can easily understand and/or accept. In other words we can conclude that communication is a process that involves: A sender, A message, A communication channel and a receiver. (Schermerhorn, 2005.)
[pic] Moving on to the role of each these people involved in the communication process. The sender is the one responsible for "encoding an intended message into meaningful symbols, both verbal and non-verbal.” There are 5 factors that affect the sender in any communication that they get involved in: "communication skills, attitudes, culture and position in the social system." A message is the symbols that the sender sends to the receiver. These could be verbal or non-verbal. The communication channel is the mean through which a message is transferred to the receiver. Communication channels could be a telephone, face to face conversation, E-mail, letter, etc. The receiver is the person that receives the message from the sender-the receiver also gets affected by the same 5 factors that the sender was affected by as mentioned above-. The communication process is only considered effective only incase that the message "has been received and understood by the receiver and the sender knows that it has been understood". The...