UNIT 1 BRIEF 1
Developing Effective Communication
In Health and Social Care
Task B M1: Assess the factors that may prevent or enhance communication in health and social care. You need to briefly mention the theories of communication. Theories: communication involves a two way process in which they try to understand the point they are getting across. This is called the commination cycle in which two people communicate. They check there ideas have been understood and processed a good form of communication involves checking, understanding and listening. Michael Argyle (1972) said that communication is like skill. An example would be learning drive or playing a musical instrument depending on the process. When learning to drive your whole behaviour changes around you in and out of the car. It involves a cycle of watching and observing, watching and listening. Argyle believed that skilled interpersonal interaction (social skills) involves a cycle in which you have to translate what others are communicating and constantly adopted your whole behaviour effectively to communicate. You haft to work out what their behaviour really means in the communication cycle. Verbal and non-verbal isn’t always straightforward as it seems. Tuckman in the other hand found that communication in groups can be influence and feel like they belong together sometimes when you first meet in groups they often go through group formation some people may struggle to explain/communication tuckman suggested that most groups of communication go through for stages of communication these are: Forming: is a stage that involves meeting people for the first time, and sharing information Storming: testing the tension, struggle and arguments about the way the group might function Norming: seeing the group communicate together and agreeing on the group values Performing: effectively performing together as a group
Environment: lots of people find it hard to hear what others are saying when there is a lot of background noise. This is due to distractions many people cannot focus for long periods of time or simply cannot hear what the others are saying. People’s facial expressions say a lot about how they communicate this is hard when they can’t see their faces due to the lighting in the room or if there back is turned. Awkward positioning/seating in the room can make it difficult for people to communicate because people can’t see others comfortably. Being too close to a person can also make them feel uncomfortable and it can make that person feel closed in, respecting a person boundary’s is a key factor while communicating also being too far away can be an awkward if you want to tell them something personal and you don’t want to shout it out. It’s all about maintaining the right distance and eye contact at all times to make the person feel wanted. Being too hot or cold can make a person less likely to communicate as it can lead to stress or tiredness. The environment plays a big part in communicating as many people with hearing aids/impairments struggle to hear what others are saying. due to their hearing aids will amplify the background noise. This will make things sound much louder and noisier as well as the voices of the speaker. This will make it difficult to understand/hear because the background noise will be too high and have...
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