Effective Communication

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SHC31
Promote communication in health, social care or children’s and young people’s setting

Outcome 1: Understand why effective communication is important in the work setting

1.1. Identify the different reasons people communicate

Communication is a two way process and is the basis of all relationships irrelevant of the nature of communication. There is an array of reasons why people communicate such as to develop relationships or to share information with one another. People communicate in order to reach out to one another and express feelings, emotions and their opinions. These different reasons stated, amongst others, are important in the work setting and no more so than as a practitioner working with vulnerable young adults. Within my work setting of support, I communicate to: • Inform and update colleagues during handover and meetings about the residents whereabouts, conduct and finances where relevant • Develop a rapport of trust, support and encouragement with the residents • Work alongside and support my colleagues

Communication between two people or a group of people is paramount to understanding and being understood. This can be achieved in many ways such as through verbal, visual, signed, audio, written or even gestures such as eye contact and mannerisms. Through this people are able to debate and discuss information they need and/or want to with others which is essential in every day life. Without communication, people would not be able to do their job correctly and provide the service they are required to do.

1.2. Explain how communication affects relationships in the work setting

Communication is an essential component to developing a positive and strong relationship with someone or a group of people. Through communication, it is possible to build trust and understanding which in turn leads to a good working environment with colleagues where things are achieved through working together holistically. In my work setting, it is imperative that the people I am supporting feel that they have someone in me that they can trust and confide in. Through effective communication, a positive relationship can be formed where they are then more likely to accept my help and encouragement to achieve the outcomes that are in their best interest.

Outcome 2: Be able to meet the communication and language needs, wishes and preferences of individuals

2.2. Describe the factors to consider when promoting effective communication

It’s important to note that the words you use to communicate with people are not the only cue’s taken into consideration when they are interpreting the thoughts and feelings you’re trying to convey. Therefore, being conscious of other factors when communicating with people can be just as important as the words actually spoken. One example of this is facial expression as our faces tend to indicate the emotion that we are feeling. This may be through smiling and wide eyes showing happiness to flushed and tensed facial muscles portraying anger. When promoting effective communication, we must consider and be aware of factors such as tone, mannerisms, personal space and posture in order to help people understand what we are trying to say. Communication needs to be adapted to suit the individual or audience who we are addressing with our message, so all the aforementioned factors should be taken into consideration to achieve this. This is all the more important for those people who certain methods of communication would not be at all appropriate or constructive towards. An example of this is using gestures or facial expressions to blind or partially sighted people or verbal communication to those who are deaf or hard of hearing.

Outcome 3: Be able to overcome barriers to communication

3.1. Explain how people from different backgrounds may use and/or interpret communication methods in different ways

Our culture and...
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