Customer Satisfaction
EMPLOYEES JOB SATISFACTION IN BANKING SECTOR OF BANGLADESH: - A CASE STUDY OF “JAMUNA BANK LIMITED”
By
Oishee Manee ID: 0820544
An Internship Report Presented in Partial Fulfillment Of the Requirements for the Degree Bachelor of Business Administration
INDEPENDENT UNIVERSITY, BANGLADESH April 29, 2012
EMPLOYEES JOB SATISFACTION IN BANKING SECTOR OF BANGLADESH: - A CASE STUDY OF “JAMUNA BANK LIMITED”
By
Oishee Manee ID: 0820544
Has been approved April 29, 2012
____________________ Dr. A.N.M. Shibly Noman Khan Assistant Professor School of Business Independent University, Bangladesh
TABLE OF CONTENTS
1.0 Introduction ......................................................................................................................1 1.1 Statement of the Problem ............................................................................................2 1.2 Purpose of the Study ...................................................................................................2 2.0 Literature Review............................................................................................................3 2.1Job Satisfaction …………………………………………………………………………. 3 2.1.1 Facet Satisfaction …………………………………………………………………..4 2.1.2 Overall Satisfaction…………………………………………………………………5 2.2 Selection ....................................................................................................................5 2.3 Training…..................................................................................................................6 2.4 Performance Based Compensation ...........................................................................7 2.5 Motivation .................................................................................................................8 3.0 Conceptual framework……………………………………………………………………..9 3.1 Research Questions ...................................................................................................10
By
Oishee Manee ID: 0820544
An Internship Report Presented in Partial Fulfillment Of the Requirements for the Degree Bachelor of Business Administration
INDEPENDENT UNIVERSITY, BANGLADESH April 29, 2012
EMPLOYEES JOB SATISFACTION IN BANKING SECTOR OF BANGLADESH: - A CASE STUDY OF “JAMUNA BANK LIMITED”
By
Oishee Manee ID: 0820544
Has been approved April 29, 2012
____________________ Dr. A.N.M. Shibly Noman Khan Assistant Professor School of Business Independent University, Bangladesh
TABLE OF CONTENTS
1.0 Introduction ......................................................................................................................1 1.1 Statement of the Problem ............................................................................................2 1.2 Purpose of the Study ...................................................................................................2 2.0 Literature Review............................................................................................................3 2.1Job Satisfaction …………………………………………………………………………. 3 2.1.1 Facet Satisfaction …………………………………………………………………..4 2.1.2 Overall Satisfaction…………………………………………………………………5 2.2 Selection ....................................................................................................................5 2.3 Training…..................................................................................................................6 2.4 Performance Based Compensation ...........................................................................7 2.5 Motivation .................................................................................................................8 3.0 Conceptual framework……………………………………………………………………..9 3.1 Research Questions ...................................................................................................10